Markia Grant
Philadelphia,Pa
Summary
Self-motivated and highly adaptable professional, with a proven track record of successfully working remotely. Skilled at managing time and priorities to deliver high quality work. Excellent communication and collaboration with virtual teams. Experienced in leveraging technology and communication tools to facilitate. Strong problem solving skills and the ability to thrive in a self-directed work setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ACCESS SERVICE ASSOCIATE REMOTE
Penn Medicine
04.2023 - Current
- Work from home, scheduling for the Radiology department
- Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
- Schedule patient appointments on phone accurately and completely
- Utilizes knowledge of schedules and protocols
- Uses proper appointment location
- Cancels/reschedules appointments as needed and changes appointment status in EPIC
- Communicates changes to patient and confirms appointments
- When scheduling patients via telephone, remind patient what to bring to their appointment.
CERTIFIED NURSING ASSISTANT
ENJOY HOME CARE LLC
05.2022 - Current
- Administering medication
- Testing and recording blood glucose levels
- Building a relaxing environment for the clients and their family.
Employment Training Specialist
Merakey
01.2020 - 09.2022
- Evaluating strengths and weaknesses of each client
- Finding employment that will help each individual gain a new set of skills or improve their current skills
- Job and travel training.
- Prepared reports detailing workforce development activities and outcomes.
Education
CNA -
entry level nurse aide program
03.2017
Diploma -
Dobbins Technical High School
09.1997
Skills
- Medication Familiarity
- Home health aid
- Customer Service
- Computer Skills
- Data Entry
- Quality Control
- Problem-Solving
- Appointment Confirmation
- Call Handling
- Administrative and Office Support
Certification
CPR/FIRST AID certified
Timeline
ACCESS SERVICE ASSOCIATE REMOTE
Penn Medicine
04.2023 - Current
CERTIFIED NURSING ASSISTANT
ENJOY HOME CARE LLC
05.2022 - Current
Employment Training Specialist
Merakey
01.2020 - 09.2022
CNA -
entry level nurse aide program
Diploma -
Dobbins Technical High School