Kamel Kamel Abdelgelil
White Plains,NY
Summary
Digital Transformation Leader & Process Architect with 20+ years of experience in fast-paced and high-stakes industries. Driving modern enterprise migrations to SAP S/4HANA and Salesforce NextGen ecosystems, I orchestrate high-impact technical roadmaps and Global Process Governance to bridge the gap between product innovation and business adoption. A proven leader in cultivating cross-functional teams to transform legacy environments into optimized digital value chains.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Lead, Change Execution & Program Management
ZEISS
07.2025 - Current
- NextGen Salesforce & S/4HANA Integration: Leading the dual rollout of Salesforce CRM alongside SAP S/4HANA to enable "unified visibility" across customer interactions and service requests.
- Architected Change Execution Strategy: Directing the migration of the Service-to-Customer (S2C) process from legacy SAP R/3 to S/4HANA, covering the full lifecycle from business assessment and Fit-to-Standard workshops to UAT and post-go-live hyper-care.
- Cross-Functional Leadership: Functionally leading a diverse delivery team of Deloitte SAP consultants, Corporate IT, and business Subject Matter Experts (SMEs) to ensure design integrity and process alignment.
- Global Process Governance: Liaising with Global Process Governance teams and regional hubs (EMEA, APAC, China) to ensure adherence to global standards while addressing regional process nuances.
- User Enablement & Readiness: Partnering with Change Management teams to drive user enablement, training readiness, and adoption across global service teams; conducting health checks prior to go-live.
- Data Migration Oversight: Collaborating with Data Master and Stream Leads to ensure accurate validation and migration of master data from legacy databases into S/4HANA.
Business Process Manager (Digital Transformation)
Orange Business
01.2016 - 05.2025
- End-to-End Quote-to-Cash (Q2C) Transformation: Spearheaded the migration from fragmented legacy systems to a unified Q2C process using Salesforce CRM, CPQ, and SAP S/4HANA .
- Measurable Operational Impact: Delivered a 40% reduction in processing time, 30% increase in order accuracy, and 25% improvement in lead-to-quote conversion.
- Strategic Cost Savings: Achieved €10M in realized savings by optimizing budgets and leading the successful adoption of a new enterprise ITSM tool.
- Lean Six Sigma & Automation: Directed a Green Belt DMAIC project improving ticket resolution by 20% and automating incident reporting to save 2,500 work hours annually.
- Organizational Change Leadership: Facilitated adoption during major transitions, boosting employee engagement by 25% through structured change programs.
Senior Data Analyst
Orange Business
01.2008 - 01.2015
- Team Leadership: Led and mentored a team of 10 analysts, overseeing daily operations and professional growth.
- Data Governance: Managed enterprise data governance policies to ensure accuracy and integrity across the organization.
- Executive Insights: Developed comprehensive dashboards and visualizations to communicate insights and strategic recommendations to executive stakeholders.
Service Desk Team Leader
Orange Business
01.2005 - 01.2007
- Process Optimization: Improved customer experience by reducing wait times by 20% and streamlining support request handling.
- Quality Improvement: Increased customer satisfaction ratings from 4.0 to 4.5 through the implementation of a targeted training program.
Education
Bachelor of Arts - Media & Communication Sciences
Ain Shams University
Cairo, EgyptSkills
- Platforms: Salesforce CRM & CPQ, SAP S/4HANA (SD/Service), ServiceNow, Jira
- Methodologies: Change Management, Lean Six Sigma Green Belt, PRINCE2® Practitioner, Agile (CSPO), ITIL v4, BPMN 20
- Tools: Power BI, SQL, Process Mining, Value Stream Mapping, Lucidchart, Visio
Certification
- Lean Six Sigma Green Belt
- PRINCE2® Practitioner
- Certified Scrum Product Owner (CSPO)
- ITIL Foundation v4
- BCS Certificate in Modelling Business Processes
- Google Data Analytics Professional
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Senior Lead, Change Execution & Program Management
ZEISS
07.2025 - Current
Business Process Manager (Digital Transformation)
Orange Business
01.2016 - 05.2025
Senior Data Analyst
Orange Business
01.2008 - 01.2015
Service Desk Team Leader
Orange Business
01.2005 - 01.2007
Bachelor of Arts - Media & Communication Sciences
Ain Shams University