Hi, I’m
Kamela Thulson
Loveland
Work Preference
Summary
Dynamic, results-driven professional with a proven track record in leading all aspects of new and ongoing business operations. Recognized for strategic thinking and tactical decision-making, consistently demonstrating a commitment to exceptional customer service and exceeding expectations. Adept at creative problem-solving, effectively de-escalating challenging situations while fostering a culture of positive change. Passionate about leveraging expertise to drive operational excellence and enhance overall organizational performance.
Overview
1
Certification
13
years of professional experience
2
Languages
Work History
Southern Charm Bakery
Owner/Operator
06.2026 - Current
Job overview
- Developed and executed daily production schedules to optimize bakery operations.
- Managed inventory levels and supplier relationships to ensure product availability.
- Implemented cost control measures to enhance profitability within operations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Increased overall sales by 30%
Walmart Store 1008
Front End Cashier
08.2025 - Current
Job overview
- Provided exceptional customer service by greeting and assisting customers at the front end cashier, enhancing overall customer experience
- Efficiently processed cash, credit card, and mobile payments for customer purchases, maintaining transaction accuracy
- Accurately counted and reconciled cash drawer at the beginning and end of each shift, ensuring zero discrepancies
- Resolved customer inquiries, complaints, and issues in a professional and timely manner, increasing customer satisfaction
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Collaborated with team members to achieve daily sales targets and meet store objectives, contributing to store success
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Collaborated with the loss prevention team to identify potential fraudulent activities during transactions, reducing loss incidents
- Maintained a high level of accuracy in processing transactions to minimize errors and discrepancies
Amazon Flex-Loveland
Amazon Flex Driver
02.2025 - Current
Job overview
- Delivered packages and goods to customers in a timely and efficient manner, consistently meeting delivery deadlines
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions, ensuring accountability
- Ensured the safe handling and transportation of fragile or perishable items, preventing damage and loss
- Adhered to all traffic laws and regulations while operating company vehicles, maintaining a clean driving record
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption, reducing operational costs
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally, resulting in positive feedback
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc., enhancing safety
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays, ensuring on-time deliveries
- Cultivated positive relationships with regular customers through friendly interactions, increasing repeat business
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries, reducing delivery times
- Delivered packages and documents to various locations within designated timeframes, achieving high on-time delivery rates
- Implemented strategies to improve overall efficiency in the delivery process, resulting in reduced wait times at each stop by 10%
- Collaborated with warehouse staff to ensure accurate loading of packages onto delivery vehicles, minimizing delivery errors
- Maintained knowledge of local roads, traffic patterns, parking restrictions, and alternative routes to optimize delivery routes
- Maintained a professional appearance and demeanor while representing the company during customer interactions
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, maintaining service reliability
- Demonstrated strong attention to detail when verifying package contents and matching them with delivery orders, reducing errors
DoorDash
Delivery Driver
03.2024 - Current
Job overview
- Achieved a 100% completion rate and 4.94 rating across 906 lifetime deliveries by delivering food, pet supplies, and groceries efficiently
- Earned Top Dasher status for 6 consecutive months and maintained Gold Tier by consistently exceeding customer service standards
- Navigated diverse routes using GPS technology to optimize delivery times.
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
Twitch
Content Creator
01.2021 - Current
Job overview
- Achieved Twitch Affiliate status by maintaining an average of 3 viewers per stream, gaining 966 followers, and streaming 7 days a week
- Engaged with a global audience by streaming video games and live chats 6 days a week, building an interactive online community
Krazy Karl's Pizza
Prep Cook/Driver
11.2025 - 06.2026
Job overview
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction, resulting in positive customer feedback
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries, reducing delivery times and increasing efficiency
- Efficiently handled cash transactions for COD (Cash on Delivery) orders, ensuring 100% accuracy in cash reconciliation
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions, ensuring proper documentation
- Ensured the safe handling and transportation of fragile or perishable items, preventing damage and spoilage
- Maintained a clean driving record throughout employment tenure, demonstrating commitment to safety
- Prepared ingredients and food items according to recipes and portion control guidelines, supporting kitchen efficiency
- Maintained cleanliness and organization of the prep area, ensuring compliance with health and safety regulations
- Assisted in inventory management by monitoring stock levels
- Collaborated with kitchen staff to ensure timely preparation of menu items during peak hours, improving order fulfillment speed
- Operated kitchen equipment such as slicers, mixers, and blenders in a safe and efficient manner, minimizing equipment downtime
- Managed food storage areas, rotating stock to maintain freshness and prevent spoilage
- Adhered to all sanitation guidelines when cleaning utensils, equipment, workstations, and storage areas, ensuring a safe environment
- Supported the overall functioning of the kitchen by completing assigned tasks efficiently and effectively, contributing to team productivity
Lane Bryant
Sales Associate
07.2025 - 11.2025
Job overview
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads, enhancing sales opportunities
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale, increasing upsell rates
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
7-Eleven
Sales Associate
08.2024 - 12.2024
Job overview
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Greeted customers with a friendly demeanor and addressed their inquiries or concerns, enhancing customer loyalty
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed, reducing wait times
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Performed opening/closing duties including counting money in the register before/after shifts, ensuring cash accuracy
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and sanitation standards in kitchen areas, complying with health regulations.
- Prepared and organized ingredients for daily meal service, ensuring freshness and quality.
Dollar Tree
Sales Associate/Customer Service
04.2018 - 12.2018
Job overview
- Assisted with freight, served as backup cashier, managed store recovery, set end caps, and inflated balloons to support store operations
- Provided fast and friendly customer service by helping customers in any possible way, enhancing overall shopping experience
GDIT
Customer Service Representative
10.2014 - 01.2015
Job overview
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely manner
- Assisted customers with policy changes, claims processing, and coverage inquiries, ensuring accurate and efficient resolution
- Educated customers on insurance products and coverage options based on their specific needs, improving customer understanding
- Maintained detailed records of customer interactions and transactions using CRM software, ensuring data accuracy
- Investigated and resolved billing discrepancies or payment issues to ensure accurate account balances
- Maintained knowledge of industry regulations and company policies to ensure compliance in all customer interactions
- Managed a high volume of incoming calls, averaging 100-120 calls per day with an average call duration of 15-25 minutes
- Participated in ongoing training sessions to stay updated on product knowledge, industry trends, and best practices
Asurion
Customer Care Representative
03.2014 - 06.2014
Job overview
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Demonstrated strong product knowledge to assist customers in making informed purchasing decisions
- Utilized CRM software to accurately document interactions, update customer information, track issue resolution progress, and generate reports
- Assisted in training new hires by sharing expertise on company policies/procedures ensuring smooth integration into the team
- Maintained a calm and professional demeanor when dealing with difficult or irate customers, successfully de-escalating tense situations
Olive Garden
Waitress
05.2013 - 01.2014
Job overview
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed 3-4 tables, with 4-6 people each, simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc.
- Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Education
American InterContinental University-Online
Criminal Justice (Associate's degree)
University Overview
Pearl River Community CollegePearl River County, MS
GED
University Overview
Auguste Escoffier School of Culinary Arts-BoulderRemote
Food Entrepreneurship from Culinary Arts
08-2027
University Overview
Skills
- Documentation and Reporting
- Inventory Management
- Strategic Planning
- Attention to Detail
- Safe Food Handling
- Teamwork/Collaboration
- Time Management
- Efficient Multitasking
- Food Preparation/Speed
- Sanitation Practices/Organization
- Culinary Knife Techniques
- Cross-Contamination Prevention
Accomplishments
Accomplishments
- Awarded Employee of the Month by all managers and fellow team members.
- Suggested actionable improvements to streamline training procedures.
- Resolved product issue through consumer testing.
Certification
- Driver's License
- Food Entrepreneurship Training (Escoffier)
- Food Handler Certification
- Food Safety Certification
- ServSafe
- Non-CDL Class C
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Owner/Operator
Southern Charm Bakery
06.2026 - Current
Prep Cook/Driver
Krazy Karl's Pizza
11.2025 - 06.2026
Front End Cashier
Walmart Store 1008
08.2025 - Current
Sales Associate
Lane Bryant
07.2025 - 11.2025
Amazon Flex Driver
Amazon Flex-Loveland
02.2025 - Current
Sales Associate
7-Eleven
08.2024 - 12.2024
Delivery Driver
DoorDash
03.2024 - Current
Content Creator
Twitch
01.2021 - Current
Sales Associate/Customer Service
Dollar Tree
04.2018 - 12.2018
Customer Service Representative
GDIT
10.2014 - 01.2015
Customer Care Representative
Asurion
03.2014 - 06.2014
Waitress
Olive Garden
05.2013 - 01.2014
American InterContinental University-Online
Criminal Justice (Associate's degree)
Pearl River Community College
GED
Auguste Escoffier School of Culinary Arts-Boulder
Food Entrepreneurship from Culinary Arts
Additional Information
Additional Information
Authorized to work in the US for any employer