Kameleionalani (Mel) Dugan
O'Fallon,Missouri
Summary
Team-oriented professional with excellent verbal and written communication skills. Effective at cultivating and maintaining client relationships essential to building and sustaining business growth. Proven skills in efficient and accurate client account management.
Overview
12
12
years of professional experience
Work History
Administrative Manager
ELITE EYE CARE
05.2023 - 02.2024
- Answered customer telephone calls promptly and appropriately handled needs for at least 25 patients per day.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Verified customer information for orderly, up-to-date online systems
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Call Center Representative
EAN HOLDINGS, LLC
06.2014 - 09.2018
- Efficiently navigated high customer call volume for three major rental agencies for four major islands of Hawaii, successfully providing service to over 200 calls per day
- Maintained accurate documentation to ensure transparency in all clientele's customer service exchange process.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Specialist
EAN HOLDINGS, LLC
12.2011 - 06.2014
- Provided comprehensive client satisfaction from transaction initiation to completion.
- Skillfully executed high volume rental and return ensuring efficient transactions of over 450 rentals per day
- Ensured essential documentation of rental agreements was recorded and filed accurately.
Education
Masters - Cyber Security
American Public University System
West Virginia10.2024
Bachelors - Business Management, Project Management
American Public University System
West Virgina03.2023
Skills
- Microsoft Office (Excel, PowerPoint, Access, Word)
- Relationship building and network management
- Efficient & Responsive
- Adaptable
- Conflict resolution
- Proficient in group think and collaboration
Timeline
Administrative Manager
ELITE EYE CARE
05.2023 - 02.2024
Call Center Representative
EAN HOLDINGS, LLC
06.2014 - 09.2018
Customer Care Specialist
EAN HOLDINGS, LLC
12.2011 - 06.2014
Masters - Cyber Security
American Public University System
Bachelors - Business Management, Project Management
American Public University System
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