Kamelija Ignatova
West Palm Beach
Summary
Proven ability to enhance customer satisfaction through effective problem-solving and timely issue resolution. Skilled in property management and board relations, driving compliance and community engagement. Dedicated HOA Manager known for strong problem-solving abilities and relationship management. Committed to enhancing community engagement and maintaining high standards of property management.
Overview
8
8
years of professional experience
Work History
HOA Manager
City Palms Luxury Apartments - West Palm Beach, Fl
West Palm Beach
12.2025 - Current
- Conducted property inspections to verify compliance with community standards, enhancing overall neighborhood quality.
- Assisted residents with inquiries and resolved issues to maintain a positive community atmosphere.
- Facilitated homeowners association meetings to address community concerns, fostering resident engagement and collaboration.
- Collected assessments from homeowners in accordance with established policies.
Front Desk Receptionist
City Palms Luxury Apartments - West Palm Beach, Fl
West Palm Beach
09.2025 - 12.2025
- Greeted residents and visitors with professionalism and warmth, enhancing guest experience at luxury apartment complex.
- Managed multi-line phone system, efficiently directing calls to appropriate departments and improving communication flow.
- Coordinated maintenance requests, ensuring timely responses from service teams.
- Maintained organized front desk area, ensuring a welcoming environment for guests and facilitating smooth operations.
Library Front Desk
Carolina University
Winston-Salem
09.2023 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Fitness Director
Cresovo Topce
Probishtip
06.2020 - 08.2021
- Developed fitness programs tailored to diverse client needs and goals.
- Developed fitness programs tailored to diverse client needs and goals.
- Coordinated facility operations, scheduling classes and maintaining equipment to ensure optimal performance.
- Coordinated marketing initiatives to increase participation in fitness classes and events.
Receptionist Manager
Cresovo Topce Hotel&Spa
Probishtip
01.2018 - 05.2020
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained reception staff on customer service standards and hotel policies.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Coordinated communication between departments to address guest needs efficiently.
Education
Associate of Arts - Interdisciplinary of Arts
Carolina University
Winston-Salem, NC05-2024
Skills
- Property management
- Financial management
- Contract development
- Community rules and regulations
- Board relations
- Board advisement
- Meeting facilitation
- Customer service
- Organizational skills
- Multitasking
- Problem-solving abilities
- Relationship management
Timeline
HOA Manager
City Palms Luxury Apartments - West Palm Beach, Fl
12.2025 - Current
Front Desk Receptionist
City Palms Luxury Apartments - West Palm Beach, Fl
09.2025 - 12.2025
Library Front Desk
Carolina University
09.2023 - 05.2024
Fitness Director
Cresovo Topce
06.2020 - 08.2021
Receptionist Manager
Cresovo Topce Hotel&Spa
01.2018 - 05.2020
Associate of Arts - Interdisciplinary of Arts
Carolina University