Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Certification
Awards
Timeline
Generic

Kamera Langston

FREDERICKSBURG,United States

Summary

Experienced training professional skilled in developing effective training plans and materials to enhance student success. Strong leadership abilities and a commitment to assisting others. Seeking a role where I can contribute to a dynamic work environment focused on growth and development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Trainer Preparation Program

GEICO
09.2024 - Current
  • Conducted in-person and virtual ICS New Hire Training
  • Collaborated with trainers, department leads, and other claims-related departments to ensure training accuracy and policy compliance
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Analyze training class results and other related data to improve training efficiencies


ICS Adjuster

GEICO
08.2023 - Current
  • - Analyze and Verify Documentation, Research facts, and Contact Parties involved in accidents to determine fault percentage and minimize potential losses and maximize the customer experience
  • - Respond to customer questions, concerns and requests with excellent support and tailored recommendations
  • - Monitor compliance with regulations and industry best practices to promote fair and proper treatment for all customers
  • - Developed and implement strategies to improve the claim handling process.

ICS Coach

GEICO
03.2023 - Current
  • - Assist and Mentor new associates on proper claim handling
  • - Provide constructive Coaching to develop associates’ critical thinking skills and drive claim-handling efficiency
  • - Develops and implements action plans and objectives to help individuals and teams reach their objectives

TCR1 Coverage Specialist

GEICO
10.2022 - 12.2023
  • - Handle complex coverage investigation to aid in finding GEICO customers the appropriate coverage for their claim
  • - Reviewed multi-state contracts
  • - Educated customers on their coverages
  • - Proactively identifies and resolves potential coverage issues in a timely manner
  • - Handle complex liability disputes
  • - Negotiate property damage settlements

TCR1 Coach

GEICO
12.2022 - 03.2023
  • - Educate new associates on proper claim handling and ways to exceed department standards
  • - Facilitate training sessions and activities to help drive claims to closure
  • - Manage a detailed log of coaching and GROW plans
  • - Administer weekly reports from observations and file quality grading.

TCR1 Claims Adjuster

GEICO
10.2021 - 10.2022
  • - Effectively communicates with customers and others involved in the claim process

Education

M.S - Criminal Justice: Homeland Security

Liberty University
Lynchburg, VA
05.2017

B.S - Criminal Justice, Minor-Cyber Security & Forensics

Virginia State University
Petersburg, VA
05.2017

Skills

  • Classroom oversight
  • Planning and coordination
  • Curriculum creation
  • Student engagement

Accomplishments

  • 2022 Chairman's club (silver)
  • July 22-Associate of the Month : Dept ranking #1
  • Nov 22- Ranked #2 on the coverage team for the most coverage claims resolved and aided in the teams reduction of 39%
  • Ranked in the 92.94 percentile as an ICS Coach

Training

  • Coaching for Business Professional (How do we create a work environment where people can work their natural best)
  • Coach Challenges & How to Overcome
  • You Cant Be a Great Manager without Being
  • A Coach Havard Mentor: Coaching Mindset
  • Blue Ocean Brain
  • Workday: Associate Development Program- Your Brand

Certification

Leading 100s Series

Awards

2024 3rd Place Finalist GEICO FastPitch 

2022 Silver Tier Chairman's Club

Timeline

Trainer Preparation Program

GEICO
09.2024 - Current

ICS Adjuster

GEICO
08.2023 - Current

ICS Coach

GEICO
03.2023 - Current

TCR1 Coach

GEICO
12.2022 - 03.2023

TCR1 Coverage Specialist

GEICO
10.2022 - 12.2023

TCR1 Claims Adjuster

GEICO
10.2021 - 10.2022

B.S - Criminal Justice, Minor-Cyber Security & Forensics

Virginia State University

M.S - Criminal Justice: Homeland Security

Liberty University

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