Danielle Burton
FARMERS BRANCH,TX
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. I am looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainer Preparation Program
GEICO, Government Employees Insurance
01.2014 - 01.2015
- The program lasted for a year. During that time I was trained how to work with and lead adult learners.
- I learned how to facilitate training while adapting to learning styles focusing on the VARK method.
- Wen focused on questioning techniques and how to keep a diverse group of people engaged throughout the learning process.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
Corporate Service Trainer
GEICO, Government Employees Insurance
01.2015 - 09.2016
- Developed assessments to measure and assess effectiveness of training curriculum and learner performance.
- Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
- Identified gaps in staff skills and created or suggested learning experiences to close gaps.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Production Floor Supervisor
GEICO, Government Employees Insurance
09.2016 - 08.2018
- Managed team of ten production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- I took a bottom performing team and in one year each agent was promoted to a higher pay and or a higher position.
Orientation Supervisor
GEICO, Government Employees Insurance
08.2018 - 08.2021
- Mentored newly hired employees on Insurance rules and regulations outlined by the state.
- Monitored performance through reporting and monitoring calls, of each agent. Coached to high levels of execution to meet company standards.
- Assisted agents in meeting their financial goals and promoting to the next steps in their career.
Training and Development Supervisor
GEICO, Government Employees Insurance
08.2021 - 10.2023
- Conducted orientation sessions and organized on-the-job training for new hires.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. That included for all of our leadership development programs in addition to new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Directed training programs and development paths for managers and supervisors.
- Managed new employee orientation training process for more than fifty new hires each year.
- Coordinated technical training and personal development classes for agents moving into leadership programs. Teaching them how to coach and work with adult learners for the best execution outcomes.
Education
No Degree - Business Administration And Management
Brookhaven College
Farmers Branch TX01.2025
Skills
- Staff Development
- Training Manual Creation
- Training Program Assessment
- Training Needs Analysis
- Relationship Building
- New Hire Training
- Leadership Training
Certification
- Licensed Insurance Agent - January 2012 - Current
- Resident Property and Casualty agent for Texas
- Non-Resident Property and Casualty license for California, New Mexico, North Carolina, North Dakota, South Dakota, Oklahoma, Colorado, Wyoming, Florida, Iowa, Kansas and Maryland.
Timeline
Training and Development Supervisor
GEICO, Government Employees Insurance
08.2021 - 10.2023
Orientation Supervisor
GEICO, Government Employees Insurance
08.2018 - 08.2021
Production Floor Supervisor
GEICO, Government Employees Insurance
09.2016 - 08.2018
Corporate Service Trainer
GEICO, Government Employees Insurance
01.2015 - 09.2016
Trainer Preparation Program
GEICO, Government Employees Insurance
01.2014 - 01.2015
No Degree - Business Administration And Management
Brookhaven College