Krystal A. Landreaux
Arnaudville,LA
Summary
Talented professional skilled in coordinating all aspects of program funding, operations and controls with diligent attention to current and expected requirements. Highly organized in managing resources and maintaining records. Focused on continuously improving systems, service delivery and efficiency.
Overview
17
17
years of professional experience
Work History
Program Specialist/Lead Agency Trainer
CADENCE of Acadiana
Lafayette, LA
07.2018 - Current
- Developed and implemented training materials for New Hire Support Coordinators for multiple departments: Contract Waiver, Traumatic Head, and Spinal Cord Injury Trust Fund, and Community Choice Waiver.
- Coordinated delivery of services to participants in the Traumatic Brain and Spinal Cord Injury Trust Fund and Contract Waiver programs, designed to assist participants in returning to a reasonable level of functioning in their daily lives and independent living in their communities.
- Providing supervision and guidance to Support Coordinators in Regions 2, 3, and 4, ensuring they have the training materials and support needed to best serve our participants.
- Identified opportunities for improvements in existing processes or policies related to program operations.
- Compiled reports summarizing progress towards goals and objectives of the initiative.
- Participated in team-building exercises that fostered collaboration among staff members working on the project.
- Monitored budget allocations for various aspects of the project, ensuring compliance with fiscal requirements.
- Facilitated communication between departments to ensure timely completion of projects.
- Negotiated contracts with vendors and service providers, securing favorable terms for services and equipment for clients.
- Tracking timelines, gathering information daily, and tracking services to ensure billing requirements are met, to be processed monthly.
- Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
Client Assessment Specialist
Conduent
Baton Rouge
04.2011 - 07.2018
- Certified to complete MDS assessments using a standardized instrument, to qualify elderly and disabled individuals for Long Term Personal Care services
- Document, update and input client information into data base daily to ensure services will be implemented
- Complete phone screens for individuals requesting status change or to increase their services
- Complete quarterly monitoring assessments to ensure that individuals are receiving services as directed and to their satisfaction
- Assisting individuals with locating community resources also Medicaid/Medicare resources available.
Support Coordinator Supervisor/SIS-LA Plus Master Trainer
Cadence of Acadiana
Lafayette
06.2009 - 03.2011
- Overseeing job duties of 3 Support Coordinators on a daily basis
- Training Support Coordinators on writing Comprehensive plans of care, budgets, revisions, services available through NOW, Supports, Children's Choice waiver services
- Monitoring that Support Coordinators are meeting deadlines and billing requirements on a monthly, quarterly and annual basis
- Responsible for providing a SIS/LA Plus classroom training for every support coordinator, individual assessment shadowing for each support coordinator, reviewing and submitting shadowed assessments for certification per each support coordinator
- Responsible for ensuring that all Support Coordinators receive any new updates and training materials
- Reviewing and submitting all assessments for each certified support coordinator to the state for review
- Travels to home to perform assessments for Support Coordinators that are not certified
- Tracking all submission and approvals for assessments and submitting all information to regional office weekly.
Support Coordinator
Cadence of Acadiana
Lafayette
07.2008 - 06.2009
- Coordinated in-home and vocational services for individuals with developmental or severe disabilities to be assisted with daily living tasks and enable them to feel more independent
- Prepared yearly budgets and Comprehensive Plans of Care for individuals to receive services throughout the year
- Formulated personal outcome goals with support strategies to ensure that each individual will be assisted with learning how to live independently
- Obtained certification to conduct Support Intensity Scale / LA Plus assessments for New Opportunities Waiver Resource Allocation with the state of Louisiana
- Traveled to homes and observing paid services the individual receives to ensure each individual is attaining their goals to live independently
- Works as a team with provider agencies in the community to ensure that the health and safety of each individual is met, while also advocating and providing emotional support
- Maintaining confidentiality procedures with all individuals
- Scheduling, multitasking, organizing, and file maintenance.
Support Coordinator
Volunteers of America
Lafayette
02.2008 - 07.2008
- Coordinated in-home and vocational services for individuals with developmental or severe disabilities to be assisted with daily living tasks and enable them to feel more independent
- Prepared yearly budgets and Comprehensive Plans of Care for individuals to receive services throughout the year
- Formulated personal outcome goals with support strategies to ensure that each individual will be assisted with learning how to live independently
- Traveled to homes and observing paid services the individual receives to ensure each individual is attaining their goals to live independently
- Worked as a team with other provider agencies in the community to ensure that the health and safety of each individual is met, while also advocating and providing emotional support
- Maintained confidentiality procedures with all individuals
- Scheduling, multitasking, organizing, and file maintenance.
Education
Skills
- Performance Assessments
- Group and individual instruction
- Skill Development
- Onsite tours
- Eligibility Determination
- Strategic Planning
- Vendor Management
- Staff Development
- Program Management
- Training Coordination
- Team Oversight
- Scheduling proficiency
- Data management familiarity
References
Cynthia Balthazar, Safeway Insurance, 127 Freddie Taylor Lane, Opelousas, LA, 70570, (337) 945-8806
Professional References
- Chantal Babineaux, Acadiana Area Human Services District Medical Certification Specialist, 105 Tara Dr., Carencro, LA, 70520, (337) 501-4761
- Veronica Oliver, Director of Community Supports and Services- LARC, 655 Marie Antoinette St., Lafayette, LA, 70506, (337) 501-4153
Timeline
Program Specialist/Lead Agency Trainer
CADENCE of Acadiana
07.2018 - Current
Client Assessment Specialist
Conduent
04.2011 - 07.2018
Support Coordinator Supervisor/SIS-LA Plus Master Trainer
Cadence of Acadiana
06.2009 - 03.2011
Support Coordinator
Cadence of Acadiana
07.2008 - 06.2009
Support Coordinator
Volunteers of America
02.2008 - 07.2008
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