Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Volunteer
Kameron Antwine

Kameron Antwine

Bank Teller
Cincinnati,OH

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certificates

Work History

Student Branch Manager

COPFCU
Cincinnati, OH
06.2022 - Current
  • Educated customers on use of banking website and mobile apps.
  • Provided advice on different bank products and financial options.
  • Opened, closed, and updated accounts for customers.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as promotional materials, and advertisements for social media.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Bank Teller

PNC Financial Services Group
Colerain, OH
10.2019 - 06.2022
  • Coaches, mentors and leads tellers by example to deliver unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
  • Educates customers on alternatives available for their financial interactions
  • Identifies banking opportunities during customer interactions and refers as appropriate
  • Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners
  • Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Educates customers on options for managing financial transactions by leveraging technology, tools and resources
  • Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes
  • Managed over 20 customer calls per day.
  • Assist with over 50 teller transactions per day.
  • Adheres to all policies and procedures, demonstrating sound judgment within established limits
  • Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
  • Oversaw training for new hire tellers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Footlocker Stock Manager

Foot Locker
Cincinnati, OH
01.2018 - 01.2021
  • Oversaw training for future stock managers
  • Manage shipment and handle new releases and merchandise
  • Inventoried and rotated stock for optimum usage
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 25 packages per day.
  • Set up displays of merchandise to market new products to customers.

Sales Associate/Cashier

Footlocker - Township of Liberty
Cincinnati, Ohio
09.2017 - 01.2021
  • Responsibilities include customer service via personal contact, listening to customers wants and needs and fulfilling their shoe and apparel selections
  • Additional duties include store opening/closure, cash register operation, store cleaning, shoe inventory
  • Regularly met or exceeded sales quota in shoes and accessories
  • Increased sales by 5% every quarter
  • Excelled at accessories sales as well as up-selling on shoe orders
  • Identified potential sports/ fashion trends - media, music, sports
  • Managed returns and exchanges, cash handling.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Social Media Intern

ilovetoagree
Cincinnati, OH
08.2018 - 02.2019
  • Transforming Instagram page into more modern trendy page
  • Uses multiple apps such as Photoshop, Pics Art, In shot, etc
  • Created final product that is posted on page
  • Uses specific hashtags to draw and attract traffic.
  • Responded to comments, posts and questions from various channels.
  • Analyzed trends in social media posts and followers to maximize views.

Telesales Intern

Anthem Blue Cross BlueShield
Cincinnati, OH
08.2018 - 12.2018
  • Work directly with individual sales agents and potential members
  • Responsibilities include providing excellent customer service, ensure proper call routing, and creating records in sales database
  • This role was critical to enhance consumer experience and make operation as efficient as possible
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Overcame objections using friendly, persuasive strategies.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered over 50 inbound telephone calls per day from interested customers to persuasively discuss offerings.

Server

Buffalo Wild Wings
Kenwood, OH
06.2018 - 08.2018
  • Assist in menu selections while up-selling all food and drink items
  • Process all guest payments and transactions
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed over 20 customers per day

Education

Bachelor of Science - Marketing

Xavier University
Cincinnati, OH
08.2015 - 12.2019

Skills

Critical Thinking

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Certification

Certified Scrum Master, Scrum Alliance - Apr 10, 2022-April 10, 2024

Timeline

[A+], [Comptia] - [May 2023-May 2026]

05-2023

Certified Scrum Master, Scrum Alliance - Apr 10, 2022-April 10, 2024

08-2022

Student Branch Manager

COPFCU
06.2022 - Current

Google Project Management, Coursera - Jun 2022

06-2022

Google IT Support, Coursera - Mar 2022

03-2022

Bank Teller

PNC Financial Services Group
10.2019 - 06.2022

Social Media Intern

ilovetoagree
08.2018 - 02.2019

Telesales Intern

Anthem Blue Cross BlueShield
08.2018 - 12.2018

Server

Buffalo Wild Wings
06.2018 - 08.2018

Footlocker Stock Manager

Foot Locker
01.2018 - 01.2021

Sales Associate/Cashier

Footlocker - Township of Liberty
09.2017 - 01.2021

Bachelor of Science - Marketing

Xavier University
08.2015 - 12.2019

Additional Information

Completed Google's IT Support Specialist Course

https://www.credly.com/badges/d77a4be7-3837-4848-8d9b-b67f973a1e68/public_url

Completed Google's Project Management Course

https://www.credly.com/badges/60cbc683-be91-4a76-b22e-059586073bc3

Certified Scrum Master - 1564240

https://bcert.me/soetnaanv

Comptia A+ Certified

https://www.credly.com/badges/b90c2d7e-7939-4e23-a4c3-c356feb6e0fa/public_url

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Kameron AntwineBank Teller