KAMERON COLEMAN

My work at Intercept is to design,configure and expand the IT data infrastructure for a global bio-tech with sites in London, New York and San Diego.

Senior site services engineer (on site IT) in San Diegos RnD facility supporting 200 onsite users. Aside from the day to day, lead and completed multiple projects including deploying 2FA across the facility, MDM solutions, system OS imaging/patching, VM spin ups, along with physical and logical security remediation's.

IT tier 1-3 +++

• Maintained hardware and software with new installations, repairs and patches
• Advanced Active Directory adminstraion in a hybrid environment
• Perform virtual machine deployment and management of new and existing systems for internal and external access
• Assisted with installing and troubleshooting A/V conferencing equipment and new roll outs
• Liaison with contractors and third party vendor/providers for many SaaS and cloud applications
• Enrolled desktop and mobile devices with Microsoft Intune
• Network and endpoint assets and security monitoring
• Worked with validated systems (GxP) to increase system performance and optimization and new deployments
• Set up network profiles, security permissions and file sharing systems administration
• Loaded software, granted permissions and configured hardware for new employees as part of on-boarding process
• Implement and operate server, storage, network and backup infrastructure systems and related disaster
  recovery processes
• Network admin/Domain Admin. Azure and Microsoft (all) services admin
• SOC liaison for remediation projects (always ongoing)
• Technologies used: Azure, Office 365, Microsoft Servers 2016/2019, Dell Power Edge Server, HP Proliant, Meraki network appliances, Cisco Webex Rooms, Cisco networking switches and routers, Secure Print, Airwatch, Intune, Cloudstrike, Palo Alto, Carousel digital signage, Cresteron audio gear, biamp systems, Windows 10/7, Lenovo devices, ISDM, Skype room equipment, SLIM Server

At Light House, my role was in a Systems engineer/network engineer capacities. Other Duties include help-desk 1-3, Domain administration, security event analysis, and network admin role. Reported directly to the VP of IT Infrastructure.

• Performed email migration for 7 business entities into a consolidated service platform (Gsuite Enterprise)
• Drafted training materials and organized training sessions for all new employees and performed IT oriantation/onboarding as well as offboarding employee access, accounts, and security clearances
• Installed, configured, and supported local area network (LAN), wide area network (WAN) systems and services
• Installed patches and performed backups, system builds and image updates
• Deployed anti-virus across the organization
• Deployed 2FA across the organization
• Provided planning for annual budgets to fund IT projects and controlled spending within budget
• Domain and systems admin for 7 sites across CA and NV
• Technologies used: Gsuite, Office 365, Meraki, Cisco, Hikvision, Geovision, Jumpcloud, Bitdefender, Windows Server 2019, ZOHO, Cloudmigrator GO, Sharepoint, Vonage, Keyscan

At FIT each engineer worked in a VCIO or virtual CIO capacity for our nationwide client's list. Our team would draft technical businesses plans to implement along with providing MSP, and cybersecurity services.

• Supported a dozen local medium to large-sized customer facilities and network services
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects through technical business plans
• Installed, configured, tested and maintained operating systems, application software and system management tools
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
• Implemented network security equipment ,including firewalls, two-factor authentication, and antivirus software, for networks supporting several hundred users
• Reviewed and analyzed security logs to determine and alleviate network threats
• Technologies used: Labtech/Connectwise, enterprise grade host servers, VM Ware ESXi 4.0 - current, Buffalo storage, Qnap, Netapp, Barracuda networks, Netgear, Ubiquity, Dell Network switches, GoDaddy, CPanel, Gsuite, Office 365, Exchange servers on prem,

With Convergence, I started off as a systems engineer. During my time there I took on additional roles for customer care manager and project management.

Daily focus on customer service, customer satisfaction, retention, client management along with engineering, and executive assistance.

• Provisioned and deployed hosted VOIP and hosted networking configurations to a nationwide customer base
• Data center NOC technician and field engineering services
• Poont gaurds with other telcom vendors, construction crews, third party contractors
• End to end service delivery coordinator, technician and support roles
• Inventory management and purchasing duties
• Technologies used: Palo Alto, ESXi Virtualization clusters, transport layer telecom services, fiber optic last mile configurations, Cisco ASA's and data center equipment, Labtech, Mitel hardware and services, Ring Central, Symantec, McAfe,Windows and Mac based desktops and laptops and servers, Android and Apple based mobile devices, Sansay,

At Voxox we supported our dev teams efforts to make a Skype replacement app, as well as supporting a large global SMB hosted telecom and MSP services.

• Responded to customer requests via telephone and email as a member of the technical assistance center (TAC)
• Network and telecom field engineer duties
• Lead in charge of installing and troubleshooting hosted networks across a global client base
• Call center architecture and service delivery coordinator
• Customer Service Rock Star
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Technologies used: All things VOIP and SIP protocol related, Elsatics, Splunk, F5 load balancing, Polycom, Cisco, Edgewater Networks, Cisco networks, Gotomeetings, Logmein, PRTG, Nagios, Free PBX, 3CX PBX, Asterick,
• Analyzed, identified and resolved complex network hardware and phone system problems

At Homes.com I helped support a large sales team with their technical needs in a customer support/tech support fashion.

• Consistently met deadlines and requirements for all production work orders
• Coordinated with systems partners to finalize designs and confirm requirements
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
• Consistently provided professional, friendly and engaging service
• Delivered quality service by providing a warm and welcoming environment
• Technologies used: Linux, Shortel/Shore-gear network and telecom systems, Active Directory, Dell PC hardware builds, Malware Bytes, Cisco Windows XP/7/8