Kameron Johnston
Terre Haute,IN
Summary
Remote call center professional with a strong background in member support at Hinge Health and AT&T. Skilled in remote collaboration, I specialize in providing excellent customer service and efficiently resolving issues to ensure customer satisfaction. Known for my commitment to delivering exceptional support, I bring a versatile skill set in member assistance and remote communication. Capable of managing multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Hinge Health
11.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
Premier Service Agent
AT&T
04.2022 - 11.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Scheduled tech appointments
- Retained members who were considering cancellation
- Educated customers about billing, payment processing and support policies and procedures.
Warehouse Coordinator
Thyssenkrupp Presta
10.2016 - 04.2022
- Verified accuracy of shipping and receiving documents and maintained records.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members on proper and safe use of tools and equipment.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT03.2025
Skills
- Customer Support
- Complaint Investigation
- Process Improvement
- Customer Data Confidentiality
- Data Entry
- Technical Support
- Ticketing Systems
- VoIP Systems
Timeline
Member Service Representative
Hinge Health
11.2022 - Current
Premier Service Agent
AT&T
04.2022 - 11.2022
Warehouse Coordinator
Thyssenkrupp Presta
10.2016 - 04.2022
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
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