Kameron Keller
Davenport,FL
Summary
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Conrad Orlando Resort
Orlando, Fl
07.2024 - Current
- Facilitated seamless check-in and check-out experiences, managed reservations, and resolved guest inquiries to uphold luxury service expectations in a Forbes 4-star rated hotel.
- Consistently recognized for exceeding guest expectations and leading the team in positive guest feedback.
- Leader in Upsells, Name mentions, adding guest preferences every month.
- Developed and maintained relationships with guests, fostering loyalty through personalized experiences.
Overnight Front Office Supervisor
Universal Grand Helios Hotel – A Loews Hotel
Orlando, Fl
03.2023 - Current
- Acted as Manager on Duty during overnight hours, resolving guest issues, coordinating with departments, and upholding service excellence.
- Trained and mentored overnight front desk team, fostering high performance and adherence to brand standards.
- Performed nightly financial audits and reporting, ensuring accurate reconciliation and seamless morning handovers.
- Promoted positive work environment by fostering teamwork among front office staff members.
Food & Beverage Team Member
Universal Studios Orlando
Orlando, Fl
11.2023 - 05.2024
- Delivered fast, friendly, and efficient service in a high-volume theme park environment.
- Ensured food safety compliance and utilized menu knowledge to promote sales and enhance guest satisfaction.
- Maintained a positive and adaptable attitude, contributing to a memorable guest experience.
Customer Relations Representative
Villas Fashion Island
Newport Beach, Ca
04.2023 - 10.2023
- Provided concierge-level service to luxury residents while managing concerns, lease issues, and resident experiences.
- Maintained professional communication via phone, email, and in-person interactions; used systems such as OneSite, Salesforce, Word, and Excel.
- Ensured a premium, hospitality-driven atmosphere within a high-profile residential community.
Front Desk Agent
Marriott’s Newport Coast Villas
Newport Beach, Ca
08.2022 - 04.2023
- Checked guests in and out, assisted with room preferences, and handled high volumes of phone, text, and email communications.
- Delivered personalized service in a fast-paced timeshare resort environment.
- Demonstrated multitasking, communication, and problem-solving skills.
Resort Transportation & Parking Lead / Trainer
The Walt Disney Company
Anaheim, Ca
01.2018 - 01.2022
- Led operations at multiple guest transport locations while mentoring and motivating cast members.
Education
Bachelor of Science - Business Administration
Brigham Young University
Provo, UT05-2020
Skills
- Guest communication
- Listening skills
- Check-in and Check-out procedures
- Guest inquiry resolution
Accomplishments
- Helped the Conrad Hotel in achieving our Forbes 4 Star rating.
- Upsell Totals Per year 2024 -19,387 2025 - 146,087 2026 - 97,791
- Routinely leading in Monthly Upsells, Hilton Honors Enrollments, Preference Center, and Name mentions.
- 956 Guest preferences added to date this year.
- 81 Hilton Honors Enrollment to date this year. (33.33% of total enrollments for the property)
Timeline
Guest Service Agent
Conrad Orlando Resort
07.2024 - Current
Food & Beverage Team Member
Universal Studios Orlando
11.2023 - 05.2024
Customer Relations Representative
Villas Fashion Island
04.2023 - 10.2023
Overnight Front Office Supervisor
Universal Grand Helios Hotel – A Loews Hotel
03.2023 - Current
Front Desk Agent
Marriott’s Newport Coast Villas
08.2022 - 04.2023
Resort Transportation & Parking Lead / Trainer
The Walt Disney Company
01.2018 - 01.2022
Bachelor of Science - Business Administration
Brigham Young University