Detail oriented professional with 8 years of work experience and proven knowledge of leadership, problem-solving, excellent communication, interpersonal/creative thinking skills and workflow prioritization. Aiming to leverage my abilities to be successful in my career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recovery Development Manager
Next Life Recovery Center
Cincinnati
04.2025 - Current
Led program development initiatives for client recovery and wellness services.
Collaborated with staff to enhance service delivery and client engagement strategies.
Oversaw training sessions for new team members on best practices in recovery support.
Developed strategic partnerships to enhance business growth and market presence.
Conducted market research to identify new opportunities and customer needs.
Created presentations for stakeholders highlighting business development initiatives.
Created presentations for prospective clients that showcased company capabilities and expertise.
Conducted regular team meetings to discuss goals and address concerns.
Resolved employee conflicts and maintained a positive work environment.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Business Development Coordinator
Full Circle Recovery Services
11.2024 - Current
Collaborated with cross-functional teams to develop innovative strategies for business growth.
Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
Streamlined the clinical intake process for improved efficiency and reduced wait times for patients.
Established strong relationships with community partners and referral sources, leading to an increase in referrals received by the clinic over time.
Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
Served as a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
Worked collaboratively with fellow Peer Support Leaders, sharing insights, and feedback to continually improve the overall effectiveness of the program.
Applied strong leadership talents and problem-solving skills to maintain peer support team efficiency and organize workflows.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Director of Operations
SeaCrest Recovery Center
02.2024 - 10.2024
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Mentored and coached team members to foster productive and engaging work environment.
Defined, implemented, and revised operational policies and guidelines.
Business Development/Peer Supervisor
SeaCrest Recovery Center
10.2023 - 10.2024
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
Improved the overall recovery process for clients by advocating for their needs within the treatment team.
Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
Conducted regular check-ins with clients, monitoring progress and addressing any barriers to recovery.
Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each client''s unique needs.
Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
Business Development Representative
Whitelight Behavioral Health
05.2023 - 09.2023
Maintained extensive knowledge of company and services to provide top-notch expertise to customers.
Developed business pipeline using cold and warm techniques.
Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Used SalesForce to handle current portfolio and prospective leads.
Networked among local business and community organizations to develop leads and generate business.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Peer Outreach Team Lead
Greater Cincinnati Behavioral Health Services
05.2022 - 05.2023
Generated recovery reviews and performance documents to track referral process.
Referred patients to community resources for housing or treatment or to assist in recovery from mental health or substance use disorder
Encouraged patient participation in individual and group sessions to improve communication, coping and life skills.
Shared personal experiences of recovery to build sense of hope in clients.
Promoted change in clients with motivational interviewing to redirect negative views.
Notified employees of policy and procedure changes to promote overall compliance.
Delegated tasks to team members according to individual strengths.
Communicated employee, individuals served and workplace needs to managers.
Taught company procedures to new employees and increased progress by identifying areas of weakness.
Conducted employee evaluations and documented overall progress.
Assisted managers with employee recruitment and interviews.
Set performance goals for staff members and helped teams meet important deadlines.
Coordinated employee schedules according to availability and approved shift changes.
Recommended employees for promotion and performed corrective actions to reduce misconduct.
Reviewed and revised sustainability proposals or policies.
Distributed and created brochures and pamphlets to promote services.
Collaborated with clinical team to meet golden thread.
Built relationships with community partners and the community.
Facilitated and attended team meetings to discuss barriers and worked to overcome them.
Resolved problems and escalated high-level issues to supervisor within established timeframes.
Developed and utilized team building exercises to promote workplace synergy and productivity.
Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
Early Intervention Program Counselor
UC Medical Center
11.2020 - 07.2021
Maintained confidentiality of records relating to clients' treatment.
Guided clients in developing skills and strategies for dealing with problems.
Offered guidance and advice to help cultivate self-esteem and community involvement.
Engaged clients in conversation to determine feelings and apprehensions.
Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Coordinated referrals to SUD and MH treatment.
Conducted assessment to figure out individuals needs.
Engaged with doctors, nurses and social workers within emergency department to coordinate care.
Resident Advisor
Talbert House Spring Grove
01.2019 - 01.2020
Front desk duties, checking intakes in and contacting intakes
Referred clients to outside social service providers to address psychiatric and personal issues.
Attended treatment team meetings to coordinate care of clients.
Assisted clients in achieving supportive goals to enhance life.
Established trusting, productive relationships with clients to lead to breakthroughs in counseling sessions.
Reviewed and evaluated client progress in relation to measurable goals described in treatment and care plans.
Referred clients to community resources or specialists.
Collaborated with team to coordinate member care and develop treatment plans.
Responded to crisis situations to handle severe mental health and behavioral issues.
Explored and discussed progress toward goals to assist clients.
Maintained confidentiality of records relating to clients' treatment.
Utilized diverse interventions and counseling methods to model coping skills.
Prepared and maintained required treatment records and reports.
Guided clients in developing skills or strategies to help overcome dependencies.
Monitor buildings and grounds to assure safety, custodial care, observation of clients and security of property
Direct client activities
Assist clients and peers in making decisions utilizing established protocol
Recovery House Manager
The Pax House
01.2017 - 01.2019
Staying involved in personal recovery
Keeping track of and performing upcoming intakes and planned discharges
Updating census
Administered random drug and alcohol screens, log them, report them to probation if necessary and proceed with consequences
Facilitated weekly house meetings.
Prepared and maintained records and case files, eligibility information, services provided, narratives of client contacts, and relevant correspondence
Monitored and recorded clients' progress to ensure that goals and objectives were met.
Located barriers to client employment, such as inaccessible work sites, inflexible schedules and transportation problems and work with clients to develop strategies for overcoming these barriers
Developed and maintained relationships with community referral sources, such as schools and community groups.
Discussed options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
Experienced with social media and communications platforms.
Education
Bachelor of Business Administration - Business Management
Ohio Christian University
Circleville, OH
High School Diploma -
Batavia High School
Batavia, OH
Skills
Operations Leadership and Team Management
Performance Improvement
Community Outreach Programs
Business Development and Growth Strategy
Behavioral Health and Substance Use Treatment Knowledge
Court knowledge
Affiliations
Ohio Deflection Association
Hamilton County Peer Advisory Council
Board Member Butler County Mental Health and Recovery Board
Ohio Citizen Advocates for Addiction Recovery
Certification
CDCA- Certified Chemical Dependency Counselor Assistant
Emergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater RichmondEmergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater Richmond
Data / Field Operations Manager / Kentucky State Recovery Liaison & Project Specialist at CDR MaguireData / Field Operations Manager / Kentucky State Recovery Liaison & Project Specialist at CDR Maguire