KAMERON ROPER
Columbus,OH
Summary
Business and communications graduate with experience in insurance sales, customer support, and marketing coordination. Known for persuasive communication, accurate recordkeeping, and steady follow-through on lead follow-up, policy explanations, and account updates.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
Kin Insurance
Chicago, Illinois
03.2026 - Current
- Assisted policyholders with inbound calls and chats regarding coverage, billing, and claims inquiries, ensuring clear understanding and resolution.
- Analyzed insurance policies to deliver precise answers and clarify plan details for policyholders.
- Processed policy payments, cancellations, and reinstatements in compliance with Kin Insurance guidelines, ensuring accurate account management.
- Entered accurate notes and account updates in CRM systems.
Licensed Insurance Advisor
Matic Insurance
Columbus, OH
01.2023 - 01.2025
- Sold and advised customers on home, auto, flood, and jewelry policies, ensuring tailored coverage to meet individual needs.
- Communicated with customers, underwriters, and other companies through text, email, and phone to resolve inquiries and streamline processes.
- Answer inbound calls from customers and assist with any issues they may have with their policy.
Inside Sales Representative
Matic Insurance
01.2023 - 05.2023
- Qualified inbound leads to enhance conversion rates for Matic Insurance homeowners coverage.
- Followed up with prospects during quote and application stages to facilitate timely decision-making.
- Explained policy options, pricing, and coverage details.
- Updated CRM records with detailed call notes and customer information to support sales efforts.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Provided training sessions for new employees on company policies, procedures and best practices.
Marketing Manager & Specialist
Puruski Automation
Columbus, OH
01.2022 - 11.2022
- Coordinated campaign calendars with sales and product teams to ensure alignment on marketing initiatives.
- Tracked lead generation data and reviewed campaign performance reports.
- Published targeted ads across social media platforms to increase brand visibility.
- Organized trade show materials and event promotions for Puruski Automation to enhance brand engagement.
- Created content for promotional materials, including brochures, flyers, and websites.
Education
Bachelors - Marketing/ Strategic Communications
THE OHIO STATE UNIVERSITY
Columbus, Ohio05-2022
Skills
- Insurance policy review
- Billing resolution
- Claims support
- Coverage explanation
- Policy consultation
- Call handling
- Customer management
- CRM data entry
- Documentation review
- Regulatory compliance
- Team collaboration
- Persuasive communication
LANGUAGES
English (Fluent)
Certification
- Property and Casualty License across multiple US states.
Timeline
Customer Service Representative
Kin Insurance
03.2026 - Current
Licensed Insurance Advisor
Matic Insurance
01.2023 - 01.2025
Inside Sales Representative
Matic Insurance
01.2023 - 05.2023
Marketing Manager & Specialist
Puruski Automation
01.2022 - 11.2022
Bachelors - Marketing/ Strategic Communications
THE OHIO STATE UNIVERSITY