Personable and energetic. Committed to delivering excellence in all facets of customer service and administrative support. Excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Core Crew
Solidcore New York
12.2023 - Current
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively.
Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions.
Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested.
Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed.
Sales Associate
Under Armour Pop Up
01.2023 - 05.2023
Helped customers locate products and checked store system for merchandise at other sites.
Engaged in friendly conversation with customer to better uncover individual needs.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
BANDIER
03.2019 - 11.2023
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist
Drybar
10.2018 - 01.2019
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Professional Ballet Dancer
Syracuse City Ballet
09.2017 - 04.2018
Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
Performed in multiple roles by attending daily rehearsals to perfect execution of dance movements.
Skilled at working independently and collaboratively in a team environment.