Kameryn Trask

Directed operations for Welcome Center and Gondola staff.

Served as the primary liaison with Dopplemayer, the company operating the gondola.

Ensure department collaboration for unified execution of the company's vision.

Cultivated substantial professional relationships via strategic networking.

Oversaw property functions while serving as MOD.

Participated in diverse leadership meetings.

Lead the daily huddle for the entire team

• Welcomed over 110,000 guests per year at The Napa Valley Welcome Center
• Ensure that The Napa Valley Welcome Center is in working operating order and address and schedule any maintenance that is needed.
• Host and participate in monthly Napa County Guest Information Network meetings to maintain collaboration throughout the county.
• Lead Napa Valley Ambassador Day program throughout the Valley to ensure that the team is up to date
• Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
• Remedied issues and conflicts among workers using negotiation and active listening.
• Collaborated closely with Visit Napa Valley Leadership on strategic planning efforts, aligning departmental goals with overarching company objectives.
• Established strong relationships with key stakeholders, partners, county chambers and county officials,fostering collaboration and mutual support.
• Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
• Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
• Mentored and supported 13 Guest Experience department employees to create strong workplace culture.
• Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
• Mentored junior team members, contributing to their professional growth and skill development.
• Enhanced team productivity by implementing efficient project management strategies.
• Oversaw training and onboarding process for all newly hired employees within The Napa Valley Welcome Center.
• Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
• Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
• Leveraged industry best practices to enhance operational efficiency within the organization.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Oversee operations for The Napa Valley Welcome Center
• Manage the Guest Experience Associates
• Oversee all events that are hosted at The Napa Valley Welcome Center
• Collect and compile data and referrals for monthly reporting.
• Ensure that the Marketing campaigns are pulled through to The Napa Valley Welcome Center
• Oversee the monthly schedule and manage any coverage that is needed
• Approve all team's PTO request and timesheets
• Ensure that The Napa Valley Welcome Center is in working operating order and address and schedule any maintenance that is needed.

• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals.
• Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
• Led indoor and outdoor activities to entertain and occupy children.
• Enhanced children's emotional well-being by providing consistent and nurturing care.

• As a Lead Reservation Sales agent was the first contact with our guests for Meadowood Napa Valley and Southbridge
• During our interactions, I would confirm the reservations and make sure that all guest information and details of their trip was entered into the operating system and make sure that their deposit was properly taken
• I would check arrivals for the week as well as the next day to ensure that the rest of the property was setup for success and that the guest would have the best experience
• I was in constant contact with the rest of the property for support
• I directly assisted with our Leisure Group Sales and confirming their guest's stays at the discounted rate
• I received five 5 Star reviews from Forbes Travel Guide and was one of the team members to help obtain a 15 Star rating from Forbes Travel Guide
• I am certified in Navis as well as the V1 operating system.
• Streamlined booking procedures for improved user experience and increased overall reservations.
• Assisted guests with special requests, such as arranging accessible accommodations or coordinating group bookings for events.
• Served as a key liaison between front office staff and reservation agents, ensuring seamless coordination for optimal guest experiences.
• Maintained expert knowledge of industry trends and best practices, continually updating policies and procedures to ensure optimal performance.

• I would maintain the financial books for my designated accounts
• From allocating invoices to the correct property and vendor to paying out the owners their monthly draws and providing them with their monthly statements
• I was communicating on a daily basis via email, in person or over the phone to our vendors, tenants and clients.
• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

• I would open and close the front part of the restaurant and collect the front staffs daily close outs
• I would serve the guests that came in and filled in the spots where it needed to be
• I would help make the weekly schedule for the staff.

• I would room each patient for their visit and take their vital signs and any other necessary preparations for the doctor
• I would file each day's files and pull the next days files so they were readily available
• I would assist with answering phones and greeting patients.

• I would be responsible for my tables dining experience on top of maintaining my daily bank and close outs
• I would assist the other service with running food and maintaining a clean work environment with our end of the shift cleaning duties.
• Maintained elevated service at all times
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• I would greet the guest, schedule the appointments, open and close the till
• I would close out guests times and complete any product order they were purchasing.