Kamesha Estes
Las Vegas,NV
Summary
Enthusiastic candidate with extensive experience in customer service results-driven in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Caesars Entertainment
Las Vegas, NV
01.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Content Moderator
Tik Tok Ink
Las Vegas, NV
07.2021 - 12.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
Case Manager
Horne Llp
City Of Los Angeles, CA
08.2020 - 07.2021
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director of program.
- Achieved specific team objectives and collection activity.
Clerk
United States Post Office
West Hills, CA
12.2014 - 08.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Area Manager
Laco Wings
Northridge, CA
11.2011 - 07.2015
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 5 location managers and managed 3 million in portfolio assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Education
Associate Of General Studies -
Glendale Community College
Glendale, CA08.2019
Skills
- Telephone Etiquette
- Case Management
- Quality Assurance Controls
- Staff Management
- Problem-Solving
- Positive Attitude
- Emotional Awareness
- Customer Retention
- Customer Relationship Management
- Verbal and Written Communication
- Administrative Skills
- Time Management
- Cash Management
- Fraud Detection
- Anti-Money Laundering
- Portfolio Management
- Financial Reporting
- Financial Analysis
- Sales Management
- Willing to Learn
- Sales Support
- Data Analysis
- Customer Service
- Appointment Scheduling
- Computer Proficiency
- ID Verification
- Payment Processing
- Drawer Balancing
- Cash Handling
- Product Recommendations
- POS Systems
- Payment Posting
Timeline
Supervisor of Operations
Caesars Entertainment
01.2024 - Current
Content Moderator
Tik Tok Ink
07.2021 - 12.2023
Case Manager
Horne Llp
08.2020 - 07.2021
Clerk
United States Post Office
12.2014 - 08.2020
Area Manager
Laco Wings
11.2011 - 07.2015
Associate Of General Studies -
Glendale Community College