KAMESHA HERRING
Lawrenceville,GA
Summary
Results-driven Lead Surgical Scheduler with a proven track record of orchestrating efficient surgical operations. Adept at coordinating schedules, optimizing resource allocation, and ensuring seamless patient care experiences. Skilled in managing teams, resolving conflicts, and maintaining high-quality standards. Proficient in medical terminology, billing processes, and EMR systems. Eager to leverage expertise in surgical scheduling to enhance operational efficiency and contribute to exceptional patient outcomes.
Overview
22
22
years of professional experience
Work History
Signing Agent/Mobile Notary Public/Owner
Signed By Her Notary Service LLC
08.2021 - Current
- Successfully led mobile notary service for diverse clientele
- Attained NNA certification, showcasing legal documentation expertise
- Specialized in accurate signings, refinances, and buyer/seller packages
- Multi-channel approach for convenient loan signings
- Expertly prepared and reviewed loan documents
- Effective communication in document explanation and notarization
- Ensured secure document return via various methods.
Patient Access Representative
Piedmont Atlanta
03.2019 - 10.2021
- Managed payments and co-payments, applying them accurately to patient accounts in the system, and reconciled daily cash reports
- Prioritized patients requiring immediate care, collaborated with insurance companies for billing support, and maintained patient financial data
- Proficiently used McKesson EMR for precise patient registration, scheduling, and check-in
- Revitalized patient access through program implementation, policies, and service enhancements
- Directed relevant cases to financial counseling for comprehensive follow-up and consultation
- Assisted patients in fulfilling financial obligations through personalized solutions, including sliding scales.
Procedure Coordinator
Piedmont Heart Institute
09.2018 - 05.2021
- Managed patient appointments and admissions, ensuring seamless care experiences
- Optimized surgery schedules for 3 Vascular Surgeons, allocating resources effectively
- Coordinated room, equipment, and staff schedules for efficient surgeries
- Classified procedures with ICD-10 and CPT codes, streamlining documentation and billing
- Pre-certified patients for procedures, collaborating with insurers for coverage
- Validated precise procedure schedules, resolving errors promptly
- Delivered clear surgical information and pre-operative instructions to patients
- Compiled detailed medical reports for accurate record-keeping
- Transcribed physician notes, aiding patient care and follow-up.
On Call Staffing Coordinator
Accord Homecare Services
07.2018 - 05.2020
- Managed 50+ schedules remotely for seamless weekend coverage, enhancing staffing efficiency
- Assessed operational needs and devised strategies for optimal staffing
- Balanced budget considerations, controlled costs, and aligned decisions with policies
- Responded promptly to calls and inquiries, ensuring exceptional responsiveness
- Oversaw weekend, holiday, and after-hour scheduling in collaboration with branch coordinators
- Obtained authorizations for admissions, nursing visits, and referrals, streamlining care processes
- Utilized Generations Homecare System for accurate documentation and billing
- Maintained and updated staffing reports, providing critical insights for informed decisions.
Surgical Scheduler
Alliance Spine and Pain Center
08.2016 - 09.2018
- Strategically coordinated patient schedules for providers, optimizing efficiency
- Managed room assignments, equipment, and staff schedules for successful surgeries
- Collaborated with insurers to pre-certify patients, streamlining administrative processes
- Handled financial aspects, collecting payments for co-pays, and optimizing revenue
- Ensured smooth pre-operative processes through verification and record-keeping
- Transcribed physician notes, maintaining care continuity
- Contributed to staff meetings, fostering a collaborative environment.
- Expertly managed planning, scheduling, and coordination of outpatient procedures
Patient Access Representative/PRN
Northside Hospital
04.2016 - 11.2017
- Expertly obtained and meticulously updated patient personal and financial information, ensuring accurate and up-to-date records
- Leveraged the McKesson EMR system to efficiently register, schedule, and check in patients, optimizing the patient experience
- Spearheaded the implementation of patient access needs programs, policies, and initiatives, enhancing service quality and efficiency
- Acted as a crucial liaison, referring appropriate cases to financial counseling for comprehensive follow-up and consultation
- Assisted patients in fulfilling their financial obligations through the utilization of sliding scales, ensuring equitable access to care
- Demonstrated a strong commitment to optimizing patient interactions and overall satisfaction through effective communication and empathetic support.
Lead Scheduling Coordinator
A & T Healthcare LLC
07.2001 - 05.2016
- Strategically orchestrated comprehensive 4-week Nursing/PCA schedules, optimizing resource allocation
- Managed onboarding oversaw 150+ staff, and balanced patient needs
- Precisely handled timesheets, payroll, and billing
- Verified staff hours, minimized disruptions, and supervised on-call rotations
- Enhanced quality through data collection and mentorship
- Resolved issues, implemented metrics, and ensured performance alignment
- Utilized MatrixCare for tracking and maintained budget compliance
- Proactively managed challenges, fostering autonomy and efficiency.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Patient Access Representative
St. Luke's Cornwall Hospital
11.2007 - 07.2013
- Coordinated seamless communication among patients, family, and staff for optimal interactions
- Proficiently utilized Medi Tech EHR for accurate patient management
- Verified insurance and provided financial education
- Implemented sliding scales and financial counseling for patient obligations
- Propelled process improvements and innovation in patient access
- Maintained confidentiality and professionalism with sensitive information
- Collaborated with physicians for efficient clinical requests
- Advised patients on available services and community resources.
Education
Bachelor of Science - Business Administration/Healthcare Management
Southern New Hampshire University
Manchester, NH05.2018
Google Project Management Professional Certification -
Coursera
Mountain View, CA07.2023
Skills
- Organizational skills
- Healthcare Operations
- Medical Knowledge
- Analytical abilities
- Revenue Cycle
- MS Excel
- EPIC Cadence
- McKesson
- MyChart
- Leadership
- Medical Terminology
- EMR
- Team Collaboration
- E Clinical Works
- Google Project Management
- QGenda
Timeline
Signing Agent/Mobile Notary Public/Owner
Signed By Her Notary Service LLC
08.2021 - Current
Patient Access Representative
Piedmont Atlanta
03.2019 - 10.2021
Procedure Coordinator
Piedmont Heart Institute
09.2018 - 05.2021
On Call Staffing Coordinator
Accord Homecare Services
07.2018 - 05.2020
Surgical Scheduler
Alliance Spine and Pain Center
08.2016 - 09.2018
Patient Access Representative/PRN
Northside Hospital
04.2016 - 11.2017
Patient Access Representative
St. Luke's Cornwall Hospital
11.2007 - 07.2013
Lead Scheduling Coordinator
A & T Healthcare LLC
07.2001 - 05.2016
Bachelor of Science - Business Administration/Healthcare Management
Southern New Hampshire University
Google Project Management Professional Certification -
Coursera
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