Kamesha White
Zachary,LA
Summary
Licensed health insurance professional equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Focused on team collaboration and results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in policy analysis, claims processing, and client education, bringing client-first approach to every interaction.
Overview
21
21
years of professional experience
Work History
Licensed Health Insurance Agent
Bloom Insurance Agency
05.2024 - Current
- Developed strong relationships with medical providers within the local community to better serve client healthcare needs.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Pharmacy Service Representative
CVS Specialty Pharmacy
09.2022 - 05.2024
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
- Maintained patient profiles, including demographics, insurance coverage, and medication history.
- Assisted customers via email, chat, and social media platforms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed high volume of inbound customer calls with professionalism.
Customer Service Representative
Sutherland Global
05.2017 - 09.2022
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Educated customers on special pricing opportunities and company offerings.
Sortation Associate
Amazon
09.2019 - 11.2020
- Manage the receiving of truck deliveries and packages.
- Use a smartphone and handheld device with various apps, and scanning barcodes Sort packages based on size and destination Build, wrap, sort and transport pallets and packages based on destination Climbs and descends stairs safely Works safely on secure mezzanine at a height of up to 40 feet.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
Sales Associate
Belk
09.2015 - 12.2017
- Verified that all customers received receipts for purchases Worked collaboratively in a team environment Prepared merchandise for sale floor Accepted and processed returns Monitored entrances, exist and fitting rooms for signs of theft Greeted customers and ascertained customer’s needs Prepared outgoing shipment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Representative/ Order Entry Agent
Intuitive Solutions
12.2016 - 11.2017
- Directed guests and routed deliveries and courier services Answered inquiries and addresses, resolved, or escalated issues to management personnel to ensure client satisfaction.
Auto Parts Salesman
AutoZone
08.2011 - 12.2014
- Greeted Customers and ascertained customers’ needs Answered questions regarding the store and it’s merchandise Kept work areas clean and neat at all times Stocked shelves and supplies and organized displays Helped customers with questions, problems, and complaints in person and via the telephone Worked collaboratively in a team environment.
- Operated point of sales and parts lookup computer systems.
- Opened crates to replenish stocked items in proper aisles.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Crew Trainer
McDonalds
12.2004 - 08.2011
- Greeted Customers with a smile and offered friendly service, while also mentoring junior employees to enhance performances in food safety and customer service
Education
High School Diploma -
Natchez High School
Natchez, Ms05-2006
Skills
- System implementation
- Call Center Operations
- Problem-solving abilities
- HIPAA Regulations
- Customer Account Management
- Transaction Processing
- Attention to Detail
- Remote Office Availability
- Complaint resolution
- Goal oriented
- Claims processing
- Objection handling
References
References available upon request.
Timeline
Licensed Health Insurance Agent
Bloom Insurance Agency
05.2024 - Current
Pharmacy Service Representative
CVS Specialty Pharmacy
09.2022 - 05.2024
Sortation Associate
Amazon
09.2019 - 11.2020
Customer Service Representative
Sutherland Global
05.2017 - 09.2022
Representative/ Order Entry Agent
Intuitive Solutions
12.2016 - 11.2017
Sales Associate
Belk
09.2015 - 12.2017
Auto Parts Salesman
AutoZone
08.2011 - 12.2014
Crew Trainer
McDonalds
12.2004 - 08.2011
High School Diploma -
Natchez High School