Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

KAMI WOODALL

Manager - Claim Development
Woodstock,GA
KAMI WOODALL

Summary

Manager & People Leader: Building Strong Teams Through Confidence, Clarity & Support

Adaptable and people-focused leader with extensive experience in SSDI/SSI case management and team leadership within a startup environment. Skilled in training, process development, performance management, and fostering a culture of accountability, I am committed to setting clear expectations and driving consistent results. Known for balancing a supportive, approachable style with confident leadership, I help teams thrive through change while maintaining high standards. Seeking a management opportunity that allows for continued growth across operations, leadership, and organizational development.

Overview

11
years of professional experience
1
Certification

Work History

Mindset Care
Manhattan, NY

Manager
11.2023 - Current

Job overview

  • Managed and led a team of 30+ Social Security disability case managers, fostering productivity, accountability, and engagement.
  • Built high-performing teams through full-cycle recruitment, onboarding, training, and ongoing talent development initiatives.
  • Developed and executed strategic plans and key performance indicators (KPIs) to drive departmental goals, productivity, and accountability.
  • Monitored daily operations and team performance, mentoring employees to maximize efficiency and meet established timeframes.
  • Evaluated employee performance through 30-, 60-, 90-day, and annual reviews, as well as regular one-on-one meetings focused on metrics, feedback, and growth.
  • Improved team performance by managing corrective actions, resolving staff conflicts, and implementing coaching and performance improvement plans, including terminations when necessary.
  • Facilitated weekly team meetings to communicate updates, reinforce expectations, and maintain alignment across the team.
  • Streamlined workflows by developing and refining standard operating procedures and identifying system inefficiencies to implement effective solutions.
  • Collaborated cross-functionally with leadership and technical teams to align tools, processes, and operational goals.
  • Served as a liaison between case managers and upper leadership, ensuring clear communication, advocacy, and organizational alignment.
  • Enhanced customer satisfaction by improving service protocols, resolving issues promptly, and promoting consistent, high-quality service delivery.
  • Managed a personal caseload of SSI and SSDI claims, supporting high-priority claimants by drafting good cause letters, coordinating with SSA, DDS, and RCD, and ensuring timely case progression and compliance.

Genex Services
Wayne, PA

Claims Developer
06.2019 - 11.2023

Job overview

  • Remote position
  • Caseload of 300 to 350
  • Manage claim development from beginning to end of SSDI claim
  • Main point of contact for both claimants and clients
  • Assisted with new hire orientation and employee training
  • Met deadlines while maintaining high-quality deliverables.
  • Provided efficient and courteous service to customers at all times.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible to process changes
  • Responded quickly to meet customer needs and resolve problems.
  • Participated in ongoing training to enhance own job skills and knowledge.

Woodall & Broome Investigative Services
Acworth, US

Administrative Assistant
01.2015 - 06.2019

Job overview

  • Control and manage document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Communicate with clients (such as attorneys and insurance adjusters) to receive investigative case assignments as well as providing updates on open cases, and submitting final billing
  • Organize employee time sheets to accounting department for payroll processing
  • Enter invoice data into database and update mandatory details such as client contact guidelines and claimant information
  • Compose email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
  • Directed client communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
  • Set up and maintain physical and electronic filing systems
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Kennesaw State University
Kennesaw

from Communication Studies

University Overview

Skills

Analytical Problem-Solving

Effective Delegation

Adaptability in Dynamic Environments

Process Optimization

High-Volume Workflow Management

Client Advocacy & De-escalation

Cross-Functional Collaboration

Efficient task prioritization and multitasking in high-volume environments while consistently meeting deadlines

Certification

SOAR

Timeline

Manager
Mindset Care
11.2023 - Current
Claims Developer
Genex Services
06.2019 - 11.2023
Administrative Assistant
Woodall & Broome Investigative Services
01.2015 - 06.2019
Kennesaw State University
from Communication Studies

Similar Profiles

CREATE PROFILE
KAMI WOODALLManager - Claim Development