Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamiequa Camper

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Caregiver, Special Needs

Jennifer Matthews
08.2022 - 01.2025
  • Monitored clients' daily health status, reporting any significant changes to medical professionals.
  • Operated mobility aids like wheelchairs and walkers to assist clients with physical limitations.
  • Utilized communication boards to enhance non-verbal interaction with special needs clients.
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.

Health Concierge

Aetna, a CVS Health Company
04.2014 - 02.2020
  • Assisted patients in navigating complex insurance processes, alleviating stress and promoting financial wellbeing.
  • Maintained accurate records of patient interactions, ensuring effective communication within the care team.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Implemented innovative solutions to address unique challenges faced by individual patients, resulting in tailored care plans that met their specific needs.
  • Utilized CRM software to track customer interactions and streamline communication.
  • Handled customer inquiries to create positive interactions and build rapport.

Reservation Specialist

Consumer Club
03.2010 - 03.2014
  • Provided detailed information about services and amenities to guests.
  • Collaborated with sales team to support promotional campaigns.
  • Updated reservation systems with new bookings and modifications.
  • Processed changes and cancellations for existing reservations.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Handled billing information over phone.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.

Client Service Lead

Hotels.com
02.2002 - 01.2009
  • Implemented training programs for enhanced employee skills.
  • Streamlined communication processes to foster transparency among departments.
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

2 years - Medical Assistant

Everest College
03.2011

Skills

  • Proficient Communicator
  • Fast Typing Skills
  • Administrative Support Experience
  • Effective Negotiation Skills
  • Front Office Operations
  • Email Management
  • Administrative Support Proficiency
  • Customer Service Excellence
  • Comprehensive Knowledge of Medical Terms
  • Professional Phone Communication
  • Critical thinking
  • Data entry
  • Active listening

Certification

  • Home Health Aide (HHA) Certification

Timeline

Caregiver, Special Needs

Jennifer Matthews
08.2022 - 01.2025

Health Concierge

Aetna, a CVS Health Company
04.2014 - 02.2020

Reservation Specialist

Consumer Club
03.2010 - 03.2014

Client Service Lead

Hotels.com
02.2002 - 01.2009

2 years - Medical Assistant

Everest College

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Kamiequa Camper