Kamila Barragan
Aransas Pass,TX
Summary
Efficient and dedicated customer service associate with 2 years of experience in retail environments, specializing in enhancing customer satisfaction and resolving inquiries. Proven ability to manage high volumes of calls and emails while maintaining strong product knowledge. Skilled in collaborating with cross-functional teams to address complex issues and effectively handle escalated situations, ensuring a positive customer experience. Authorized to work in the US for any employer.
Compassionate and patient with natural ability to connect with others while providing supportive care. Knowledgeable in basic health and safety protocols, offering strong communication and organizational skills. Dedicated to enhancing quality of life for individuals by creating safe and nurturing environment.
Developed strong communication and problem-solving skills in caregiving environment, offering high level of empathy and organization. Seeking to transition into new field where these transferable skills can be applied to foster positive outcomes. Focused on delivering exceptional service and support in any professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Anthem Home Care
Ingleside, TX
02.2026 - Current
- High-Value Responsibilities for Elderly Caregiver Role at Anthem Home Care
- Coordinated transportation for clients to medical appointments or social outings, promoting independence.
- Assisted clients with daily living activities, including personal hygiene and meal preparation.
- Monitored client health by tracking vital signs and reporting changes to healthcare providers.
- Provided companionship through engaging conversations and recreational activities tailored to client interests.
Universal Teller
IBC Bank
Aransas Pass, TX
03.2025 - 08.2025
- Provided exceptional customer service to bank customers, ensuring a positive and professional experience
- Balanced cash drawer at the end of each shift, maintaining a high level of accuracy in all transactions
- Assisted customers with account inquiries, providing information on balances, transaction history, and other banking services
- Processed various financial transactions including deposits, withdrawals, and loan payments with accuracy and efficiency
- Collaborated with team members to achieve branch goals by actively participating in sales campaigns or promotions
- Adhered to strict security protocols when handling sensitive customer information or large sums of cash
- Cultivated trust among clients through consistent delivery of excellent service resulting in increased referrals from satisfied customers
- Maintained a clean and organized work area, ensuring a professional appearance for the bank's front counter
- Maintained accurate records of all transactions performed throughout each shift, ensuring compliance with regulatory requirements
Customer Service Associate
Lowe's Home Improvement
Aransas Pass, TX
02.2023 - 03.2025
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
- Resolved billing discrepancies promptly by working closely with the finance department to investigate and correct errors
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
Education
High school diploma -
Aransas Pass High School
Aransas Pass, TX05-2023
Skills
- Stocking
- Cash register
- Sales
- Retail sales
- Phone etiquette
- Cash handling
- Customer service
- Compassionate caregiving
- Documentation and reporting
- Personal hygiene assistance
- Time management
- Relationship building
- Dementia care
- Patient care
- Verbal and written communication
- Adaptability and flexibility
Certification
Driver's License
Timeline
Elderly Caregiver
Anthem Home Care
02.2026 - Current
Universal Teller
IBC Bank
03.2025 - 08.2025
Customer Service Associate
Lowe's Home Improvement
02.2023 - 03.2025
High school diploma -
Aransas Pass High School