Zenobia Ross
Sun Prairie,WI
Summary
Experienced Dining Room Supervisor with 27 years in hospitality and customer service, adept at managing staff and ensuring exceptional dining experiences. Proven track record in supervising teams, handling customer complaints, and maintaining cleanliness and organization. Seeking to leverage strong communication and organizational skills in a Dining Room Supervisor role.
Overview
31
31
years of professional experience
Work History
Elderly Caregiver
Vita Care
Cross Plains , WI
03.2025 - Current
- Maintain a clean, safe, and well-organized residency environment.
- Assist residents with daily living needs to maintain self-esteem and general wellness.
- Assist residents to support independence and well-being.
- Monitor residents vital signs, administer medications, and track behaviors to keep the Supervisor well-informed.
- Cook meals and assist residents with eating tasks to support healthy nutrition.
- Offer companionship and kindness to patients.
- Monitor the resident's overall health and well-being and notes significant changes.
- Launder items, changed sheets and make bed to keep resident's bedroom clean.
- Administer medications following prescribed instructions to alleviate symptoms and discomfort, monitoring the resident's reactions.
- Assist resident's with bathing, grooming, dressing, and oral hygiene care in the facilities.
- Document daily activities and changes in client conditions to enable tracking history and maintain accurate records.
- Complete regular check-ins and progress report for each client.
Dining Room Supervisor/Server
Unidine
Sun Prairie, WI
08.2022 - 01.2025
- Supervised a team of 5-10 employees to ensure efficient dining room operations and high-quality service
- Addressed and resolved resident complaints to maintain satisfaction and enhance the dining experience
- Performed multiple roles, including order taking, food delivery, and maintaining cleanliness in the kitchen area
Deli Associate
Walmart
Sun Prairie, WI
05.2022 - 08.2022
- Processed customer orders promptly, ensuring high levels of satisfaction through attentive service and accurate transactions
- Maintained kitchen hygiene by cleaning equipment and preparing deli meats and cheeses to meet quality standards
Speedway Assistant Manager
Speedway LLC
Windsor, WI
02.2022 - 05.2022
- Supervised team members to ensure efficient store operations and maintained a positive work environment
- Conducted inventory management and vendor check-ins to support accurate stock levels and smooth supply chain operations
- Handled financial transactions, including cash balancing and safe deposits, while providing excellent customer service
Sales Associate
Kelly's Market
Sun Prairie, WI
09.2021 - 12.2021
- Assisted customers with inquiries and facilitated transactions using a POS system, ensuring a seamless shopping experience
- Maintained store organization and cleanliness, contributing to an inviting and orderly retail environment
Caregiver
Fountainhead Homes
DeForest, WI
03.2021 - 08.2021
- Assisted clients with daily living activities, including meal preparation, personal hygiene, and medication administration, ensuring a comfortable and supportive environment
- Maintained a clean and organized living space, enhancing client well-being through attentive housekeeping and hospitality services
Door to Door Sales
Hope To The World Inc.
Mississippi State, MS
07.2018 - 12.2019
- Conducted direct sales activities through door-to-door engagement with potential customers, effectively promoting and selling products
- Developed interpersonal communication skills by interacting with a diverse clientele, enhancing customer relations and product awareness
Line Lead
Metro Staffing Temp Service
Elgin, IL
06.2014 - 04.2018
- Oversaw the quality control process by inspecting, counting, and weighing molded plastic components to ensure compliance with production standards
- Managed the efficient packing and organization of parts to optimize workflow and meet production timelines
Caregiver/Personal Assistant
Department of Human Services
Elgin, IL
05.2002 - 06.2013
- Delivered comprehensive in-home care services to elderly clients, which included cooking, cleaning, bathing, grooming, and providing transportation to medical appointments
- Ensured a hospitable and supportive environment for clients, enhancing their daily living experience and overall well-being
Caregiver/Personal Assistant
Addus HomeCare
Niles, IL
01.1995 - 12.2001
- Delivered comprehensive in-home care services, including meal preparation, cleaning, personal grooming, and bathing, ensuring a comfortable and supportive environment for elderly clients
- Coordinated and facilitated transportation to medical appointments, enhancing clients' access to essential healthcare services
Education
High school diploma - General Studies
Hoffman Estates High School
06.1998
Skills
- Sales
- Customer Service
- Retail Sales
- Stocking
- Cleaning
- Cash Handling
- Caregiving
- Home Care
- Senior Care
- Door-to-Door
- Meal Preparation
- Medication Administration
- Cooking
- Food Preparation
- Laundry
- Personal Assistant Experience
- Vital Signs
- Patient Care
- Warehouse Experience
- Commercial Cleaning
- Experience Administering Injections
- Organizational Skills
- Answering Phones
- Communication Skills
- Hospitality
- Guest Services
- Phone Etiquette
- Assistant Manager Experience
- Cashier
- Alzheimer's Care
- Dementia Care
- Serving
- Upselling
- Cash Register
- Pos
Timeline
Elderly Caregiver
Vita Care
03.2025 - Current
Dining Room Supervisor/Server
Unidine
08.2022 - 01.2025
Deli Associate
Walmart
05.2022 - 08.2022
Speedway Assistant Manager
Speedway LLC
02.2022 - 05.2022
Sales Associate
Kelly's Market
09.2021 - 12.2021
Caregiver
Fountainhead Homes
03.2021 - 08.2021
Door to Door Sales
Hope To The World Inc.
07.2018 - 12.2019
Line Lead
Metro Staffing Temp Service
06.2014 - 04.2018
Caregiver/Personal Assistant
Department of Human Services
05.2002 - 06.2013
Caregiver/Personal Assistant
Addus HomeCare
01.1995 - 12.2001
High school diploma - General Studies
Hoffman Estates High School
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