Kamila Lamas
Naples,FL
Summary
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Shift Manager
Pet Supermarket
08.2024 - Current
- I Am responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on our shift
- My duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service
- I learned how to do invoices and how to care animals
- Promoted a positive work environment through open communication and constructive feedback.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Shift Leader
Pet Supermarket
02.2024 - 08.2024
- Working as a shift lead I learned many skills such as doing invoices, customer service, sales, and cash handling
- I also learned how to handle animals and care for there individual needs
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cleaner
Nicole's Magical Touch LLC
10.2022 - 01.2023
- During my time as a cleaner I learned how to clean with may different chemicals and how to tend to the individual needs of every home I cleaned
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
No Degree - Medicine
Facultad de Ciencias Médicas de Artemisa
Artemisa, Cuba09.2016
Skills
- Care taker
- Patient care
- Communication
- Problem-solving
- Medical knowledge
- Fast learning
- Hardworking
- Organized
- Organizational skills
- Leadership
- Cash management
- Customer service
- Animal care taker
- Cash handling
- Decision-making
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Team development
- Delegating work
- Inventory control
- Medical history taking
- Physical examination
- Patient care documentation
- Personal care support
- Personal care assistance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Manager
Pet Supermarket
08.2024 - Current
Shift Leader
Pet Supermarket
02.2024 - 08.2024
Cleaner
Nicole's Magical Touch LLC
10.2022 - 01.2023
No Degree - Medicine
Facultad de Ciencias Médicas de Artemisa
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