Kamilah Robinson

• Managed outbound communications to ensure timely appointment scheduling for patients.
• Coordinated with healthcare providers to streamline patient referral processes.
• Utilized electronic health record systems to maintain accurate patient information.
• Assisted in optimizing outbound call scripts for improved patient engagement.
• Evaluated and refined workflows to enhance operational efficiency in outbound services.

• Followed all company policies and procedures to deliver quality work.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Observed packing operations to verify conformance to specifications.
• Called patients once insurance was verified to determine cost.

As a QBHP i followed up on the patients health plan that the consoler put together and made sure they followed the guidelines of the the plan.

• I drew blood, EKG’s, transport patients to their right destinations, took vitals and help assist the nurses in different tasks.
• Sat with Mental health patients so they wouldn't harm themselves.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.

• As a corporal I made sure the inmates did their job duties and kept the other inmates safe.