Kamilah Rosales
Santa Clarita,CA
Summary
Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance guest satisfaction through effective conflict resolution and multitasking. Skilled maintaining operational efficiency, consistently delivering positive experiences while managing high-pressure situations. Strong emphasis on teamwork, communication, adaptability, and delivering consistent, high-quality results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Backwoods Inn
09.2022 - Current
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and waitstaff for seamless service during peak hours.
- Trained new hostesses on operational procedures and customer service standards.
- Handled guest inquiries and complaints with professionalism to enhance satisfaction levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Floral Assistant
Rainbow Florists Designers
02.2021 - Current
- Collaborated with designers to create visually appealing displays for events and walk-in customers.
- Executed daily cleaning and maintenance tasks to uphold store presentation standards.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
- Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
- Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
- Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Canyon High School
Canyon Country, CANo Degree -
College of The Canyons
Valencia, California, CASkills
- Customer service
- Strong multitasking
- Phone etiquette
- Friendly demeanor
- Conflict resolution
- Active learning
- Cash handling
- Task prioritization
Certification
BLS Certification
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Backwoods Inn
09.2022 - Current
Floral Assistant
Rainbow Florists Designers
02.2021 - Current
High School Diploma -
Canyon High School
No Degree -
College of The Canyons