Kamila Kim Posadas
Berwyn,IL
Summary
Dynamic professional with a proven customer service and team leadership track record, notably at Wendy's. Excelled in multitasking and organization, enhancing team performance and customer satisfaction. Demonstrated strong problem-solving skills and a positive attitude, fostering a collaborative work environment. Skilled in communication, effectively trained employees, and improved operational efficiency. Fast learner with a level-headed mind.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Companion Caregiver
Elizabeths Homecare
Chicago, IL
02.2022 - 09.2023
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Oversaw personal and professional calendars and coordinated appointments for future events. Responded to emails
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
Guest Services Team Member
Target
Melrose Park, IL
09.2021 - 01.2022
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Manager
Wendys International
Lyons, IL
03.2019 - 04.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Member
McDonald's
Lyons, IL
03.2018 - 10.2018
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
GED -
Triton College
River Grove, ILSkills
- Patience and understanding
- Respectful and Compassionate
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
Certification
ServSafe Certification
Languages
Tagalog
Native or Bilingual
Timeline
Companion Caregiver
Elizabeths Homecare
02.2022 - 09.2023
Guest Services Team Member
Target
09.2021 - 01.2022
Shift Manager
Wendys International
03.2019 - 04.2021
Crew Member
McDonald's
03.2018 - 10.2018
GED -
Triton College