Kamilia Harden
Washington,DC
Summary
Dynamic and detail-oriented professional with extensive experience at Allied Universal, excelling in security operations and incident reporting. Proven ability in CCTV monitoring and emergency response, complemented by exceptional customer service and conflict resolution skills. Recognized for maintaining safety standards and enhancing operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal
07.2023 - Current
- Checked identification of persons entering and exiting facility to prevent unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Responded quickly to emergency situations as well as alarms to assess and deflect issues.
- Completed full building and grounds patrols external and internal.
- Ensured proper functioning of security equipment by performing routine checks and maintenance tasks.
- Monitored CCTV cameras and alarm systems using Lenel and Ambient software for security breaches.
- Completed building Heliuas Tours to ensure all entry points, exits, IDF's, and stairways are locked and secured.
- Updated shift logs and produced daily reports(DAR's) to document security activities and specific incidents.
- Issued visitor badges to authorized personnel.
- Escorted Visitors and contractors.
Office Clerk
Insight Global
11.2022 - 06.2023
- Received building service requests via phone, email, and in person.
- Created and completed service requests and preventative maintenance tickets in Maximo.
- Dispatched tasks to Field Technicians.
- Printed monthly PMs as needed and provided them to the Chief Engineer.
- Filed documents and updated site information.
- Regularly run and review Open Service Orders and Open PM reports to ensure timely completion.
- Worked with Microsoft Office Suite to produce professional and accurate documents as needed.
- Used strong attention to detail by completing daily audits for open work orders and PM reports before final submission.
- Replenished and ordered office supplies as needed.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Food Service Supervisor
Sodexo
04.2019 - 09.2022
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues.
- Oversaw balancing of cash registers, reconciled transactions, and end of day deposits
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Conducted interviews for potential employees.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Quickly and accurately counted drawers at start and end of each shift.
- Completed store opening and closing procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
Barista/Food Service Worker
Sodexo
01.2016 - 04.2019
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared a variety of menu items following specific recipes.
Education
High School Diploma -
Suitland High School
06-2009
Skills
- Verbal and written communication
- Punctuality
- Conflict resolution
- Time management
- Attention to detail
- Exceptional customer service
- Multitasking
Certification
- DCJS-09/2023
- CPR/AED 10/2023
Timeline
Security Guard
Allied Universal
07.2023 - Current
Office Clerk
Insight Global
11.2022 - 06.2023
Food Service Supervisor
Sodexo
04.2019 - 09.2022
Barista/Food Service Worker
Sodexo
01.2016 - 04.2019
High School Diploma -
Suitland High School
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