Kamilla Luzsa
Silver Spring,MD
Summary
Highly adaptable and experienced retail associate with 5 years of experience in a fast-paced, multi-department store environment. One of a small group of extensively cross-trained employees with comprehensive knowledge of store operations, customer service procedures, register functions, merchandising, inventory, order pickup, returns, and multiple sales departments. Frequently served as a go-to employee for resolving customer service issues, handling special requests, and assisting with complex transactions. Known for strong problem-solving skills, reliability, organization, patience, and strong work ethic. Highly motivated to stay productive, take on additional responsibilities, and complete tasks thoroughly.
Overview
5
5
years of professional experience
Work History
Retail Associate/ Cross-Trained Store Operations
JC Penny Co
Silver Spring, Maryland
10.2021 - 05.2026
- Achieved sales targets by encouraging customers to sign up for store credit cards and participate in surveys, and email captures, while bringing in a high volume of charity donations.
- Worked all over the store: Cross-trained in every department across 4 floors, including clothing, cosmetics, and managed the home section floor to handle customer service, packaging, pickups and returns.
- The go-to person for problems: Trusted to handle tough customer issues and navigate advanced register modes, even teaching functions and procedures to other coworkers and supervisors.
- Trusted with supervisor task: Left alone to run my clothing department after the supervisor moved to another floor, stepping up to handle their tasks and keep things running smoothly.
Education
Associate of Arts - Psychology
Montgomery College
Rockville, MD05-2026
Skills
- Multitasking strength
- Organized
- Adaptable
- Communication skills
- Responsible
- Independent
- Dedicated
- Patient
Timeline
Retail Associate/ Cross-Trained Store Operations
JC Penny Co
10.2021 - 05.2026
Associate of Arts - Psychology
Montgomery College