Skilled team player with exceptional communication abilities, seeking growth opportunities within your organization. Proven aptitude for rapidly understanding new ideas and a strong commitment to hard work fuel my drive.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Representative
CVS
Barnesville, GA
08.2022 - 08.2024
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Receptionist
Neighborhood Housing Services
Miami, FL
02.2017 - 06.2019
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization
Pediatrics Assistant
Pediatrics
Miami, FL
01.2015 - 07.2017
Transferred healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes
Protect the security of medical records to ensure that confidentiality is maintained
Review records for completeness, accuracy and compliance with regulations
Security Guard
Accurate Event Group
Hollywood, FL
12.2013 - 01.2016
Investigate illegal or suspicious activities
Monitor access or flow of people to prevent problems
Block physical access to restricted areas
Education
High School Diploma - High School Diploma
Youth Co-Op
Miami, FL
08.2015
Certificate - Certification of Health Attendant, Medical Assistant
Life-Line Med Training
FL
07.2015
Skills
Problem-solving skills
Customer Support
Data Entry
Customer Service
Certification
HIV/ AIDS 101, Florida Board of Education Training Curriculum, 04/01/15
Health Attendant, Florida Board of Education, 04/01/15
Electronic Medical Health Records, The Board of Directors of Life-Line Med Training, 04/01/15
OSHA/ Blood Borne Pathogen, Life-Line Med Training, 03/01/15
References
Richard Sloan, FL, Supervisor reference known for 2 year(s).
Niurka Duque, Mentor/Teacher, Youth Co-Op, 3435 West 14 Ave, Hialeah, FL, 33012, (786) 325-5116, duqueus@yahoo.com, Business reference known for 2 year(s).
Timeline
Call Center Representative
CVS
08.2022 - 08.2024
Receptionist
Neighborhood Housing Services
02.2017 - 06.2019
Pediatrics Assistant
Pediatrics
01.2015 - 07.2017
Security Guard
Accurate Event Group
12.2013 - 01.2016
High School Diploma - High School Diploma
Youth Co-Op
Certificate - Certification of Health Attendant, Medical Assistant