Kamillyah Lake
Chicago,IL
Summary
Contact Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Mental Health Specialists
Hart Grove Mental Hospital
Chicago, IL
04.2021 - 12.2023
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Prepared evaluation reports based on [Type] diagnostic tools.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
- Assisted in developing action plans for individuals at risk of suicide or self-harm behaviors.
- Delivered individual therapy sessions focusing on symptom reduction and behavior modification techniques.
- Developed and implemented individualized treatment plans tailored to the needs of each client.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Facilitated psychoeducational groups focused on topics such as coping skills and stress management.
VISIT HEALTH CARE (SUPERVISOR)
CHRISTIAN COMMUNITY HEALTH CENTER
Chicago, US
11.2020 - 09.2022
RESIDENTIAL ASSISTANT/RECEPTIONIST
COVID-19 SCREENER, COVID
Chicago, US
04.2020 - 10.2020
Courier
FEDEX EXPRESS
Hillside, IL
02.2015 - 03.2020
- Responded quickly to emergency situations requiring immediate action.
- Provided excellent customer service by answering questions about delivery status.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Documented items transported, recipient information and problems.
- Communicated with customers to coordinate delivery times.
- Assessed size, weight, and special handling requirements of each package.
- Obtained official signatures and required payments for different types of deliveries.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Scanned inbound and outbound packages to sort for destination.
- Ensured all packages were properly labeled and sealed.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
Education
High School Diploma -
Dusable High School
Chicago, Il06-2014
Skills
- Patient Evaluation
- Treatment Planning
- Anger Management Techniques
- Crisis Intervention
- Behavior Modification
- Safety and Risk Assessments
- Behavioral Assessment
Timeline
Mental Health Specialists
Hart Grove Mental Hospital
04.2021 - 12.2023
VISIT HEALTH CARE (SUPERVISOR)
CHRISTIAN COMMUNITY HEALTH CENTER
11.2020 - 09.2022
RESIDENTIAL ASSISTANT/RECEPTIONIST
COVID-19 SCREENER, COVID
04.2020 - 10.2020
Courier
FEDEX EXPRESS
02.2015 - 03.2020
High School Diploma -
Dusable High School