Kamisha Bankston-Howard
Memphis,TN
Summary
A data management professional prepared for this role with extensive experience in maintaining data accuracy and integrity. Known for effective collaboration with team members and consistently delivering results. Dependable and adaptable with strong organizational skills and meticulous approach to data handling.
Overview
20
20
years of professional experience
Work History
Data Clerk
FEDERAL EXPRESS
09.2005 - Current
- Analyze date to create a time-sensitive spread sheet using Microsoft Office Excel program
- Determine the quantity of equipment needed to offload an aircraft, compute aircraft type and quantity needed to complete task by transferring data into computerized system
- Review and maintain system for accuracy of critical information
- Confer with team leads, managers, supervisors, and other staff to exchange information and to resolve problems
- Ensure employees are following all governmental regulations, company procedures, and safety and security
- Trained new employees on company-specific software applications, promoting a smooth onboarding experience for incoming staff.
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Conducted regular database maintenance activities, ensuring optimal performance levels were sustained over time.
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
- Provided support during audits by supplying accurate documentation of all processed transactions as needed.
CUSTOMER SERVICE REPRESENTATIVE
SERVICE MASTER
- 01.2014
- Assisted customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication per all AHS policies, procedures and contract coverage
- Executed contracts while explaining coverage customers and/or contractors
- Followed up with customers, contractors, and/or business partners to ensure customer service issues are resolved
- Maintained current knowledge of all AHS policies, procedures, programs and completes required continuing education courses
- Prepared shipments checking bills of lading for accuracy and tracked shipments to ensure delivery
DATA CLERK
GENESIS NETWORK
01.2009 - 01.2009
- Resolved software equipment, program, and control failures
- Tested and installed new systems
- Transmitted data into system for testing passing and failing software
- Process inbound & outbound request in a timely manner
CUSTOMER SERVICE REPRESENTATIVE
OASIS
01.2008 - 01.2009
- Provided customers high-level service while answering inquiries, solving problems, and offering new product information
- Received and verified materials by comparison of invoices to ensure the accuracy of the delivery
- Maintained accurate system information
Education
Diploma - Dental Assisting
CONCORDE CAREER COLLEGE
06.2008
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SOUTHWEST TENNESSEE COMMUNITY COLLEGE
04.2006
High School - undefined
MELROSE HIGH SCHOOL
05.2004
Skills
- Microsoft office proficiency
- Typing speed 40 wpm
- Exceptional Team Leadership Skills
- Analytical Thinker
- Creative Problem Solver
- Handles Challenging Situations with Professionalism and Care
- Detail-Oriented
Timeline
DATA CLERK
GENESIS NETWORK
01.2009 - 01.2009
CUSTOMER SERVICE REPRESENTATIVE
OASIS
01.2008 - 01.2009
Data Clerk
FEDERAL EXPRESS
09.2005 - Current
CUSTOMER SERVICE REPRESENTATIVE
SERVICE MASTER
- 01.2014
Diploma - Dental Assisting
CONCORDE CAREER COLLEGE
undefined
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
High School - undefined
MELROSE HIGH SCHOOL
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