Open To Work
Kathleen Nakiganda
Kampala,Uganda
Summary
Detail-oriented professional with a proven track record at Makerere Institute of Social Research, excelling in office administration and data management. Demonstrated expertise in data entry and file management, enhancing operational efficiency and client satisfaction. Known for strong interpersonal skills, and maintaining confidentiality while supporting team productivity.
Overview
15
15
years of professional experience
Work History
Data Clerk
Aids Health Foundation (Uganda Cares)
07.2017 - 09.2019
Receptionist
Makerere Institute of Social Research
05.2004 - 07.2016
- Managed front desk operations, ensuring seamless communication between staff and visitors.
- Facilitated appointment scheduling, enhancing organizational efficiency and visitor management.
- Served as primary point of contact for inquiries, delivering exceptional customer service.
- Coordinated logistics for events and meetings, optimizing resource allocation and participant engagement.
- Implemented filing systems to streamline document retrieval and improve office organization.
- Enhanced visitor experience through proactive problem-solving and conflict resolution strategies.
- Oversaw daily administrative tasks, maintaining accurate records and supporting team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Education
Diploma - Secretarial Studies
Makerere University Business School
Kampala Uganda Skills
- Accuracy and precision
- File management
- Typing speed
- Data validation
- Confidentiality
- Office administration
- Microsoft office proficiency
- Data entry
- Deadline oriented
- Data collection
- Quality control
- Administrative support
- Document scanning
- Mail handling
- Excel expertise
Languages
English
Timeline
Data Clerk
Aids Health Foundation (Uganda Cares)
07.2017 - 09.2019
Receptionist
Makerere Institute of Social Research
05.2004 - 07.2016
Diploma - Secretarial Studies
Makerere University Business School