Kamisha Bourne
Palmdale,CA
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
Divine Godess Beauty Boutique
01.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Front Desk Receptionist
Divine Godess Beauty Boutique
12.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Cosmetology - Cosmetology/ Esthetics
Marinello School of Beauty - Inglewood
Inglewood, CA2008
Skills
- Financial Management
- P&L Management
- Customer Service
- Data Analysis
- Business Development
- Health and Safety Compliance
Certification
- [Barbicide Certified], [Palmdale, CA.] - [2023]
- [Eyelash Tech.], [Winkink Palmdale, CA.] - [2022]
Timeline
Operations Manager
Divine Godess Beauty Boutique
01.2022 - Current
Front Desk Receptionist
Divine Godess Beauty Boutique
12.2021 - Current
Cosmetology - Cosmetology/ Esthetics
Marinello School of Beauty - Inglewood
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