KAMIYA GARLAND
Chicago,IL
Summary
Food-Service Leader experienced in managing fast-paced restaurant operations. Achieved high standards in food quality, cleanliness, and customer satisfaction through effective team leadership and compliance with food safety regulations. Focused on delivering operational success and enhancing customer experiences in a Kitchen Lead, Shift Lead, or Assistant Manager role.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Manager
FARE
Chicago, IL
12.2025 - Current
- Lead daily shift operations in a fast-paced food-service environment.
- Delegated responsibilities and supervised team members to ensure efficient shift operations.
- Manage employee breaks and staffing needs to maintain smooth operations.
- Oversaw kitchen and service-floor activities while supporting team members.
- Maintain food safety, cleanliness, and operational standards.
- Provided customer service and resolved issues to enhance guest satisfaction during the shift.
- Supported management with daily restaurant operations and monitored team performance to meet operational goals.
Assistant Manager
Jack in the Box
Chicago, IL
01.2025 - 08.2026
- Acted as second-in-command and supported the overall management of restaurant operations.
- Managed the restaurant floor and ensured employees remained productive and customer-focused.
- Delegated daily tasks and responsibilities to team members to keep operations running efficiently.
- Coordinated employee breaks to maintain staffing levels and optimize service during peak hours.
- Supported kitchen and front-of-house operations during busy periods.
- Maintained cleanliness, food-safety standards, and an organized work environment.
- Assisted with inventory counts and monitored product availability.
- Resolved customer and employee concerns professionally, fostering a positive dining experience.
Assistant Manager
Potbelly
Chicago, IL
07.2021 - 01.2023
- Supported daily restaurant operations, supervising team members to ensure smooth workflow.
- Delegated tasks and managed employee breaks to maintain optimal staffing levels during shifts.
- Maintained food quality, cleanliness, and food-safety standards.
- Assisted with customer service and resolving customer concerns.
- Helped keep the restaurant running efficiently during high-volume periods.
- Facilitated efficient restaurant operations during high-volume periods, ensuring service standards were met.
Shift Manager
McDonald's
Chicago, IL
06.2019 - 01.2021
- Oversaw daily shift operations in high-volume fast-food environment, ensuring smooth workflow.
- Directed and assigned tasks to team members, enhancing service efficiency.
- Supervised and delegated tasks to team members to maintain efficient service.
- Managed employee breaks and staffing throughout the shift.
- Assisted team members during busy periods to maintain speed and service quality.
- Assisted customers with inquiries and concerns at the service counter. and handled issues as they arose.
- Supported team members during peak periods, sustaining high speed and quality of service.
Education
High School Diploma -
Oak Park-River Forest High School
Oak Park, ILSkills
- Kitchen Operations
- Restaurant Floor Management
- Operational management
- Fast-paced operations
- Inventory management
- Food Safety & Sanitation
- Food Preparation
- Team Leadership & Delegation
- Staff training
- Customer Service
- Break management
- Problem Solving
Certification
ServSafe Manager Certification
Additional Qualifications
- 7+ years of food-service and restaurant operations experience
- Extensive experience in leadership and shift management
- Experienced working in high-volume, fast-paced restaurant environments
- Strong understanding of kitchen operations and food safety
- Comfortable training, directing, and supporting team members
- Strong customer-service and communication skills
Timeline
Shift Manager
FARE
12.2025 - Current
Assistant Manager
Jack in the Box
01.2025 - 08.2026
Assistant Manager
Potbelly
07.2021 - 01.2023
Shift Manager
McDonald's
06.2019 - 01.2021
High School Diploma -
Oak Park-River Forest High School