Miguel Sanchez
Laredo
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Shift Manager
Pizzahut
Laredo
09.2024 - Current
- Supervised daily operations, ensuring efficient service delivery and adherence to food safety standards.
- Trained and mentored new team members, enhancing overall team performance and service quality.
- Managed inventory levels, ensuring timely restocking and minimizing waste through effective resource management.
- Developed and maintained a positive work environment, fostering teamwork and collaboration among staff.
- Analyzed customer feedback to identify service improvement areas, leading to enhanced guest satisfaction.
- Assisted in maintaining compliance with health and safety regulations, ensuring a safe dining experience for customers.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Directed and led employees and team members on effective operations, methods and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Team Member
Whataburger
Laredo
06.2023 - 05.2024
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Prepared and cooked food items to ensure timely service and maintain high-quality standards.
- Assisted in restocking ingredients and supplies, ensuring availability for efficient kitchen operations during peak hours.
Education
General Education Diploma
Laredo, TXSkills
- Team leadership
- Cash management
- Inventory control
- Food safety compliance
- Staff training and development
- Emergency response
- Service quality improvement
- Health and safety enforcement
- Operations supervision
- Performance coaching
- Cleanliness inspection
- Customer service excellence
- Shift management
- Problem resolution
- Kitchen operations
- Quality assurance
- Payment processing
- Training and mentoring
- Handling customer complaints
- Decision-making
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Servsafe certification
Timeline
Shift Manager
Pizzahut
09.2024 - Current
Team Member
Whataburger
06.2023 - 05.2024
General Education Diploma