Rebecca Luck
Dallas
Summary
Dynamic shift manager with expertise in employee training, customer service, and team leadership. Proven ability to optimize staff allocation and streamline operations, enhancing service quality and productivity.
Results-driven general manager with a strong focus on effective communication and problem-solving. Skilled in inventory management and developing schedules to maximize efficiency, contributing to increased sales and team performance.
Dedicated professional with extensive experience in customer service and team development. Known for fostering positive work environments and implementing quality assurance protocols to ensure high standards of service delivery.
Overview
11
11
years of professional experience
Work History
Shift Manager
Mcdonalds
Gatesville, TX
07.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored employee performance, providing feedback to enhance productivity and morale.
- Coordinated with management to enforce health and safety regulations across the restaurant environment.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
General Manager
McDonalds
China Spring, TX
02.2024 - Current
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Managed team performance through training, coaching, and mentoring staff members.
- Streamlined inventory management processes to reduce waste and improve cost control.
- Implemented quality assurance protocols to maintain product standards and compliance.
- Developed schedules and workflows to optimize staff allocation during peak hours.
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Medication Aide
Hillside Medical Lodge
Gatesville, TX
04.2018 - 06.2020
- Administer medications safely according to physician prescriptions and facility policies.
- Monitor patients for adverse reactions and report changes in condition promptly.
- Maintain accurate medication records and documentation for compliance audits.
- Collaborate with nursing staff to ensure continuity of care and medication management.
- Educate patients on medication usage, side effects, and adherence strategies.
- Implement process improvements to enhance medication distribution efficiency within the facility.
- Lead daily medication rounds to optimize workflow and improve patient satisfaction outcomes.
Loader and Unloader
Dollar General Distribution Center
Odessa, TX
06.2015 - 10.2016
- Operated forklifts and pallet jacks to efficiently load and unload merchandise.
- Ensured safe handling of products, adhering to all safety protocols and procedures.
- Collaborated with team members to streamline unloading processes and reduce turnaround time.
- Conducted regular inventory checks, ensuring accuracy in stock levels and product placement.
Education
No Degree -
Odessa College
Odessa, TXHigh School Diploma -
Faith Christian Academy
Odessa, TX11.2001
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Staff development
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Hiring and recruiting
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
- Tech-Savvy
- Verbal and written communication
- Team building
- Compliance
- Shift checklists
- Reporting and documenting
- Scheduling expertise
- Shift leadership
- Policy administration
- Active listening
- Inventory management
- Performance monitoring
- Conflict resolution
- Quality control
- Work area inspection
- Teamwork
- Multitasking and prioritizing
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Team leadership
- Cash handling and reconciliation
- Effective communication
- Store operations
- Customer relations
- Inventory and stocking
- Superior work ethic
- Health and safety procedures
- Computer proficiency
- Delegation and supervision
- Staff coaching and training
- Handling complaints
- Leadership development
- Flexible work schedule
- Complaint handling
Languages
English
Timeline
Shift Manager
Mcdonalds
07.2024 - Current
General Manager
McDonalds
02.2024 - Current
Medication Aide
Hillside Medical Lodge
04.2018 - 06.2020
Loader and Unloader
Dollar General Distribution Center
06.2015 - 10.2016
No Degree -
Odessa College
High School Diploma -
Faith Christian Academy