Diamond Pulcher
Henderson,NV
Summary
Shift Manager with experience in scheduling, team supervision, food safety compliance, and customer service. Skilled at coaching teammates, maintaining shift coverage, and supporting smooth restaurant operations.
Overview
4
4
years of professional experience
Work History
Shift Manager
Taco Bell
Las Vegas, Nevada
09.2024 - 03.2025
- Managed schedules and time off requests, ensuring adequate shift coverage.
- Collaborated with shift managers to maintain high customer service standards.
- Trained new team members on food safety guidelines and restaurant procedures.
- Supported Taco Bell crew through shift operations and service routines.
- Provided performance coaching to team members during shifts. to improve performance.
- Provided coaching and guidance to team members when necessary to improve performance.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Cashier
Rally's
Las Vegas, Nevada
08.2021 - 12.2021
- Greeted guests and handled orders in fast-paced drive-thru service.
- Entered food orders into point-of-sale system accurately.
- Balanced cash register and ensured accuracy at shift end.
- Collaborated with front-end staff to provide excellent customer service.
- Answered customer inquiries regarding store policies and procedures.
- Supported management with operational tasks to enhance team efficiency.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise.
Education
High School Diploma -
Rancho High School
North Las Vegas, NV06-2021
Skills
- Schedule management
- Shift management
- Food safety compliance
- Point of sale
- Team leadership
- Order verification
- Team leadership
- Customer service
- Team leadership
Timeline
Shift Manager
Taco Bell
09.2024 - 03.2025
Cashier
Rally's
08.2021 - 12.2021
High School Diploma -
Rancho High School