Kamiyah Boulden
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Peds RX Pharmacy Solutions
10.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Stocker
Walmart
05.2022 - 10.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
Customer Service Representative
Afni Inc, Verizon
11.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Huffman High School
Birmingham, AL05.2018
Skills
- Pharmacy Records Management
- Assisting Pharmacists
- Wholesale Ordering
- Safe Chemical Handling
- HIPAA
- Answering Customer Questions
- Stocking Shelves
- Problem-Solving Skills
- Cash Register Operation
- Serve Customers
- Team Collaboration
Certification
Registered Pharmacy Technician Certification, July 2022
Timeline
Pharmacy Technician
Peds RX Pharmacy Solutions
10.2022 - Current
Stocker
Walmart
05.2022 - 10.2022
Customer Service Representative
Afni Inc, Verizon
11.2021 - 05.2022
High School Diploma -
Huffman High School
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