KAMONI MEADOWS
Philadelphia,PA
Summary
Dental Insurance & Patient Services Specialist with 7+ years of experience supporting dental and healthcare practices through insurance claims processing, eligibility verification, billing, and patient coordination. Advanced proficiency in Fidelio, Dentrix, Eaglesoft, Axium, and HHAeXchange. Proven ability to reduce claim denials, ensure timely reimbursement, and deliver high-quality patient service while maintaining full HIPAA compliance. Experienced in both in-office and remote administrative workflows.
Overview
8
8
years of professional experience
Work History
Insurance Specialist
Fidelio Dental Insurance
07.2025 - Current
- Process, review, and submit high-volume dental insurance claims using the Fidelio Dental System
- Verify patient eligibility, coverage limits, and benefits to minimize denials and delays
- Research and resolve denied or rejected claims through payer communication and documentation review
- Review EOBs, post payments accurately, and reconcile accounts
- Monitor outstanding claims and follow up to ensure timely reimbursement
- Maintain detailed claim records to support audits and reporting
- Collaborate with clinical and administrative teams to validate procedure codes and attachments
- Maintain strict HIPAA and confidentiality compliance
Patient Service Representative (Temporary)
Penn Dental School
12.2024 - 06.2025
- Scheduled and coordinated patient appointments using Axium
- Verified insurance eligibility and benefits prior to treatment
- Processed payments and assisted with billing inquiries
- Maintained professional communication with patients via phone, email, and in person
Patient Service Representative / Front Desk
Elite Dental
11.2021 - 09.2024
- Managed front desk operations in a fast-paced dental office
- Scheduled, confirmed, and updated appointments using Dentrix
- Verified insurance, processed pre-authorizations, and entered coverage accurately
- Collected and posted payments; reconciled daily financial reports
- Explained treatment plans, insurance benefits, and payment options
- Coordinated with dentists, hygienists, and assistants to maintain efficient patient flow
- Managed recall lists to support patient retention
- Maintained accurate patient records and HIPAA compliance
Patient Care Coordinator
DaVetta Care
09.2017 - 10.2021
- Coordinated home health services using HHAeXchange
- Scheduled and monitored patient visits for compliance and billing accuracy
- Verified authorizations and referrals
- Assisted caregivers with EVV, scheduling, and documentation issues
- Communicated with patients, families, caregivers, and clinical staff
- Maintained confidentiality and HIPAA compliance
Education
High School Diploma -
Norristown Area High School
Norristown, PA06-1994
Skills
- Dental Insurance Claims
- Eligibility & Benefits Verification
- EOB Review
- Payment Posting
- Denial Resolution
- Pre-Authorizations
- Patient Scheduling
- Treatment Plan Explanation
- Billing & Collections
- Medical/Dental Terminology
- HIPAA Compliance
- Customer Service
- Fidelio
- Dentrix
- Eaglesoft
- Axium
- HHAeXchange
- Microsoft Word
- Excel
- Outlook
- Salesforce
- Epic
Timeline
Insurance Specialist
Fidelio Dental Insurance
07.2025 - Current
Patient Service Representative (Temporary)
Penn Dental School
12.2024 - 06.2025
Patient Service Representative / Front Desk
Elite Dental
11.2021 - 09.2024
Patient Care Coordinator
DaVetta Care
09.2017 - 10.2021
High School Diploma -
Norristown Area High School