Experienced Dental Insurance Specialist successful at managing high volume claims in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 20 plus years of experience and willingness to take on any challenge.
Overview
19
19
years of professional experience
Work History
Insurance Specialist
NJCD
07.2017 - Current
Researched and resolved routine and complex issues.
Processed eligibility and benefits verification and authorization requests.
Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Followed up on denials, late payments, extensions and other special circumstances.
Performed targeted collections on past due accounts aged over 30 days.
Produced and mailed monthly statements to patients and assisted with related requests for information and clarification.
Office Manager/Practice Administrator
Doctors Dental/Great Expressions Dental
06.2003 - 04.2017
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Coached new hires on company processes while managing employees to achieve maximum production.
Evaluated employee records and productivity to complete employee evaluations.