Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaterria Moore

Dallas,TX

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

5
5
years of professional experience

Work History

Insurance Specialist

Cigna
Dallas, TX
08.2025 - Current
  • Assisted clients in understanding policy benefits and coverage specifics.
  • Reviewed policy details to ensure accuracy and compliance with company standards.
  • Provided guidance to customers regarding available insurance plans and their benefits and limitations.
  • Negotiated terms of agreements with customers regarding coverage options and premiums.

Patient Service Representative

Baylor Scott & White Medical Center
Dallas, Tx
12.2022 - 05.2024
  • Maintained accurate patient records in electronic health record systems.
  • Addressed patient inquiries and resolved concerns in a timely manner.
  • Educated patients on pre-visit instructions and post-care requirements.

Customer Service Representative

Teleperformance
Dallas, Tx
06.2021 - 10.2022
  • Assisted customers with inquiries and resolved issues efficiently.
  • Resolved billing inquiries and refunded incorrect charges.
  • Collected and verified patient information for accurate registrations.

Education

Wilmer Hutchins High School
Hutchins, TX

Skills

  • Claims processing
  • Critical thinking
  • Electronic health records
  • Conflict resolution
  • Insurance verification
  • Patient intake
  • Patient follow-up

Timeline

Insurance Specialist

Cigna
08.2025 - Current

Patient Service Representative

Baylor Scott & White Medical Center
12.2022 - 05.2024

Customer Service Representative

Teleperformance
06.2021 - 10.2022

Wilmer Hutchins High School
Shaterria Moore