Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamoy Mcfarlane

Chicago,IL

Summary

Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Trainee

Walgreens
Chicago, IL
12.2021 - Current
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Assisted with filling over 200 prescriptions daily.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles in [ IntercomPlus ] to include current information such as medications and insurance details.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Processed over [200] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Customer Service Associate

Walgreens
Chicago, IL
09.2020 - Current
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated items to customers and create customer awareness, interest, and sales.
  • Managed over 30 customers call per day.

Education

Associate of Applied Science - HVAC Installation And Repair

Kennedy-King College
Chicago, IL
05.2023

High School Diploma -

William Rainey Harper High School
Chicago, IL
05.2021

Skills

  • Customer Service
  • Relationship Building
  • Cash Register Operations
  • Verbal and Written Communication
  • Data Entry
  • Medication Storage and Labeling
  • Prescription Filling and Labeling
  • Prescription Refill Fulfillment
  • Safety and Cleanliness Standards

Certification

  • OSHA Certification Food Handling
  • OSHA 10-hour general industry safety and health
  • Drivers license

Timeline

Pharmacy Technician Trainee

Walgreens
12.2021 - Current

Customer Service Associate

Walgreens
09.2020 - Current

Associate of Applied Science - HVAC Installation And Repair

Kennedy-King College

High School Diploma -

William Rainey Harper High School