Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
Walgreens
Chicago, IL
12.2021 - Current
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured, and compounded medications following standard procedures.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Assisted with filling over 200 prescriptions daily.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Set up and modified patient profiles in [ IntercomPlus ] to include current information such as medications and insurance details.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Processed over [200] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Customer Service Associate
Walgreens
Chicago, IL
09.2020 - Current
Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recommended products to customers, thoroughly explaining details.
Demonstrated items to customers and create customer awareness, interest, and sales.
Managed over 30 customers call per day.
Education
Associate of Applied Science - HVAC Installation And Repair
Kennedy-King College
Chicago, IL
05.2023
High School Diploma -
William Rainey Harper High School
Chicago, IL
05.2021
Skills
Customer Service
Relationship Building
Cash Register Operations
Verbal and Written Communication
Data Entry
Medication Storage and Labeling
Prescription Filling and Labeling
Prescription Refill Fulfillment
Safety and Cleanliness Standards
Certification
OSHA Certification Food Handling
OSHA 10-hour general industry safety and health
Drivers license
Timeline
Pharmacy Technician Trainee
Walgreens
12.2021 - Current
Customer Service Associate
Walgreens
09.2020 - Current
Associate of Applied Science - HVAC Installation And Repair