ServiceNow, Windows, Mondaycom, DevOps, SOTI, Webex, VMware Horizon Client, Ms365
Kamraann Rajaani
Technical Support Specialist
Fairfax,NV
Summary
Skilled professional with a Sensitive Public Trust Clearance (Valid through 2029) Offering extensive experience in technical support, and a proven track record of managing sensitive data with integrity and accuracy. Demonstrated expertise in troubleshooting, problem-solving, and providing exceptional customer service. Proven ability to collaborate effectively with teams to achieve optimal results and adapt to changing demands. Highly skilled in software and hardware diagnostics, network configuration, and user training. Recognized for reliability, effective communication, and a proactive approach to resolving issues.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Technical Support Specialist
LCI Systems LLC
01.2022 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Recorded all client interactions meticulously in the incident management system to facilitate issue tracking.
- Resolved customer concerns by identifying issues and clearly explaining restoration solutions.
- Empowered clients with accurate solutions through a thorough understanding of the company's products and services.
- Enhanced future support strategies by documenting interactions for reference and insights.
- Facilitated knowledge sharing among team members by leveraging expertise in specific technologies and products.
- Implemented rigorous testing of software and hardware, ensuring readiness for deployment.
- Enhanced team performance by implementing and developing comprehensive training programs.
- Maximized team efficiency by training new hires on essential technical support processes.
- Resolved 30 technical support inquiries per day.
Sales Engineer
Johnny's Customs Jewelry
Houston, Texas
01.2018 - 12.2021
- Facilitated product development through soliciting customer feedback on essential features and enhancements.
- Optimized internal procedures for enhanced efficiency and quicker client response times.
- Teamed up with engineering to create products solving customer challenges.
- Boosted sales revenue by 24% effectively engaging clients with persuasive presentations and demonstrations.
- Secured customer approval through effective demonstration of cost savings and operational advancements.
- Delivered effective troubleshooting services, enhancing client satisfaction with installed systems.
- Facilitated enhanced client knowledge through strategic product training initiatives.
Education
(B.Com) Bachelors of Commerce in - Economics, Marketing, Management, Finance
K.C College
Mumbai (INDIA) 07.2000 - 05.2003
Skills
Technical support
undefinedCertification
Microsoft Azure Fundamentals (AZ900)
Career Statement
I feel that my greatest strengths are firstly, my strong commitment to providing professional service to all colleagues. Secondly, my skill at developing and maintaining a close working relationship with every client, something which in turn helps me to gain an in-depth understanding of their individual needs. Thirdly my real passion for Technical Support as a whole, an obsession which allows me provide exceptional customer service to the end user.
Related Projects
- Nova Defenders, www.novadefenders.com.
- Provide technical support for Azure Web App-based ledger/payment tracking system to Lawyers and Paralegals.
- Assist with password resets, account management, and user training.
- Troubleshoot application issues and collaborate with developers to resolve bugs.
- Xpress Logistics, www.xpresslogistic.co.uk.
- Support In-Office Staff and Truck Drivers using Transport/Operations Management Software.
- Handle password resets, account management, and software training.
- Troubleshoot software issues related to dispatching, routing, and fleet management.
- Johnny's Customs Jewelry, www.johnnyscustomjewelry.com
- Provide technical support for Jewelry Operations Management Software to Sales Associates and Store Managers.
- Assist with password resets, account management, and user training., Resolve software issues related to inventory management and sales tracking.
Software
Timeline
Technical Support Specialist
LCI Systems LLC
01.2022 - Current
Sales Engineer
Johnny's Customs Jewelry
01.2018 - 12.2021
(B.Com) Bachelors of Commerce in - Economics, Marketing, Management, Finance
K.C College
07.2000 - 05.2003
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