Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamrae Johnson

call rep
Gonzales,LA

Summary

Adept at managing high call volumes with professionalism, Enhanced customer satisfaction and reduced complaints by over 30% at Healthplan One. Skilled in customer service and problem-solving, excel in resolving complex issues, ensuring client satisfaction, and multitasking across software systems to deliver efficient support. Organized Call Center Agent offering 5-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Friendly Call Agent handles fast-paced call center settings. Offering excellence chat and problem solving abilities.

Overview

4
4
years of professional experience

Work History

Call Representative

HealthPlanOne
06.2024 - 09.2024
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Strengthened customer relationships by following up on unresolved issues and ensuring satisfactory resolutions were achieved.
  • Developed rapport with customers through active listening skills, creating trust and loyalty in the brand.

Call Center Representative

Pearl Interactive Network
08.2022 - 03.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed 60 or higher inbound calls

Call Representative

Everise
09.2021 - 04.2022
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.
  • Attended training to stay up to date with new products and service offerings.

Call Center Representative

Concentrix
01.2021 - 06.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Education

High School Diploma -

Mentorship Academy
Baton Rouge, LA
05.2021

Skills

Customer Service

Goal-Oriented

Call Center Customer Service

Customer Correspondence

Chat

Customer Needs Assessment

Resolving issues

Customer communications

Problem-solving skills

Answering questions

Call center experience

Multitasking

Timeline

Call Representative

HealthPlanOne
06.2024 - 09.2024

Call Center Representative

Pearl Interactive Network
08.2022 - 03.2023

Call Representative

Everise
09.2021 - 04.2022

Call Center Representative

Concentrix
01.2021 - 06.2021

High School Diploma -

Mentorship Academy

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