Kimberly Park
Chillicothe,OH
Summary
Adept at navigating high-stress environments, I enhanced call center productivity at Connexus Resource Group by mastering customer service excellence and problem-solving abilities. My tenure in the United States Army as a Human Resources Specialist honed my organizational skills, ensuring compliance and efficiency in personnel management. Achievements include developing performance management systems and significantly improving customer trust and loyalty.
Overview
13
13
years of professional experience
Work History
Call Representative
Connexus Resource Group
United States
02.2023 - Current
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
- Contributed to team success by collaborating with peers and sharing best practices for effective communication techniques.
- Developed rapport with customers through active listening skills, creating trust and loyalty in the brand.
- Assisted with delivering Prior Authorization information to patients and providers for the patients health care.
Human Resources Specialist
United States Army
11.2011 - 05.2013
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
Education
Bachelors Of Science In Interdisciplinary Studies - Education
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2021
Skills
- Customer Service
- Goal-Oriented
- Call Center Customer Service
- Customer Correspondence
- Problem-solving skills
- Quality Assurance
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Calm Under Pressure
- Active Listening
Timeline
Call Representative
Connexus Resource Group
02.2023 - Current
Human Resources Specialist
United States Army
11.2011 - 05.2013
Bachelors Of Science In Interdisciplinary Studies - Education
Texas A&M University - Corpus Christi