Kamrie Byars
Accurate Foundation Repair
Aledo,TX
10
years of professional experience
Motivated professional with strong multitasking and communication skills. Experienced in optimizing scheduling processes to enhance team productivity and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Front Office And Scheduling
7 Years 7 Months- Coordinated scheduling for multiple departments, optimizing resource allocation and reducing conflicts.
- Collaborated with cross-functional teams to align project timelines and deliverables effectively.
- Trained new staff on scheduling software and best practices, enhancing team productivity and accuracy.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
Customer Service Representative
1 Year 11 Months- Resolved customer inquiries using CRM software, ensuring timely and accurate support.
- Developed training materials for new hires to enhance onboarding process and service quality.
- Analyzed customer feedback trends to identify areas for service improvement and implement solutions.
- Collaborated with cross-functional teams to streamline operations, enhancing overall efficiency of service delivery.
- Led initiatives to improve response times, resulting in enhanced customer satisfaction ratings across departments.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
2 Years 1 Month- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed escalated calls with professionalism, providing effective solutions to complex issues.
- Documented customer interactions accurately in CRM systems for streamlined follow-up processes.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Timeline
Customer Service Representative
Centene
01.2021 - 12.2022Read More
Front Office And Scheduling
Accurate Foundation Repair
03.2019 - CurrentRead More
Call Center Representative
AT&T
02.2017 - 03.2019Read More
Brewer High School
High School Diploma
Read More