Daniela Martinez
Carpinteria,CA
Summary
Hardworking Gigavac experienced in assembling switches for car Tesla products. Assessed blueprints, moved materials and tested items to complete efficient work with high-quality results. Team-oriented and proficient in operating equipment such as batteries and much more. Experienced Gigavac with background assembling switches and batteries products in fast-paced manufacturing settings. Great quality and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean. Works well in group efforts.
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
9
9
years of professional experience
Work History
Dental Front Office Receptionist
American Indian Health & Dental
Santa Barbara, CA
12.2022 - 11.2023
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Gathered medical information, dental health history and vitals from patients.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Greeted and welcomed patients in a friendly and professional manner.
- Verified patient information to ensure accuracy of records.
- Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
- Updated patient records regularly following each visit or procedure performed.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Assisted in maintaining an organized front desk area at all times.
- Processed credit card transactions for payment of services rendered.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
Cashier
Ross Dress for Less
Ventura, California
03.2021 - 12.2022
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
- Followed company security procedures for handling large sums of money.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Packed boxes and stock using organizational guidelines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Assembly Worker
Gigavac
Carpinteria, CA
05.2016 - 10.2019
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
- Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
- Worked at fast and steady pace to meet production goals.
- Inspected and tested final products to verify conformance to established tolerances.
Call Center Representative
Fuison media inc
Carpinteria, CA
01.2015 - 05.2016
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education
High School Diploma -
Carpinteria Senior High School
Carpinteria, CASkills
- Product trimming
- Operations welding machines
- Product loading and unloading
- Good math and reading skills
- Component checking
- Product assembly
- Friendly, positive attitude
- Customer service
- Problem resolution
- Fluent in Spanish
- Team building
- Organization
- Friendly, positive attitude
- Manufacturing/Warehouse
- Labeling
- Soldering/Welding
- Assembly
- Boxing
- Scanning
- Basic Computer Skills
- Multitasking
- Insurance Verification
- Phone and Email Etiquette
- Verbal and Written Communication
- Patient Scheduling
- Electronic Dental Record (EDR)
- Appointment Scheduling
- Payment Processing
- Data Entry
- Dental Staff Support
- Data Entry Software
- Medical Recordkeeping
- Problem-Solving
- Customer Service
- Organization and Time Management
- Invoice Preparation
- Medical Charting
- Taking Client Histories
- Cleaning and Sterilizing
Timeline
Dental Front Office Receptionist
American Indian Health & Dental
12.2022 - 11.2023
Cashier
Ross Dress for Less
03.2021 - 12.2022
Assembly Worker
Gigavac
05.2016 - 10.2019
Call Center Representative
Fuison media inc
01.2015 - 05.2016
High School Diploma -
Carpinteria Senior High School