Michelle Huerta
Plainfield,Illinois
Summary
Compassionate and detail-oriented healthcare professional with hands-on experience in clinical support, patient care, and provider assistance. Knowledgeable in HIPAA compliance, patient confidentiality, and clinical workflows, with a background in dental settings and assisting physicians. Bilingual in English and Spanish, with strong communication, time-management, and patient service skills and seeking growth in the medical field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Elite Dental Specialists
06.2025 - Current
- Coordinated insurance verification and patient billing processes for accurate financial transactions.
- Assisted in maintaining patient records, ensuring compliance with privacy regulations and accuracy standards.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
Cashier/Customer Service
Portillo's
06.2023 - 06.2025
- Began employment at Portillo's in June 2023, gaining initial experience in customer service.
- Developed strong customer service skills through daily interactions as a cashier.
- Managed cash transactions and handled money with increasing proficiency.
- Recognized as 'Team Member of the Month' for strong work ethic.
Teller/Customer Service
Abri Credit Union
08.2023 - 05.2024
- Acquired comprehensive understanding of attention to detail in cash and transaction handling.
- Provided excellent customer service in a financial institution setting.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and customer service best practices.
- Processed member transactions efficiently using cash handling and point-of-sale systems.
Education
High School -
Joliet West High School
Joliet, IL05.2025
Nursing
Joliet Junior College
Joliet, ILSkills
- Customer Service
- Time Management
- Bilingual (English, Spanish)
- Attention to Detail
- Problem-solving
- Flexibility and adaptability
- Compassionate
- Medical terminology
- HIPAA compliance
- Patient scheduling
- Excellent multitasking capability
- Phone and email etiquette
- Patient services
- Eaglesoft program proficiency
- Medical chart management
Certification
- Basic Life Support (BLS) Certification
- First Aid/CPR Certified
- CNA - Certified Nurse Assistant
- Food Handler Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Front Office Receptionist
Elite Dental Specialists
06.2025 - Current
Teller/Customer Service
Abri Credit Union
08.2023 - 05.2024
Cashier/Customer Service
Portillo's
06.2023 - 06.2025
High School -
Joliet West High School
Nursing
Joliet Junior College