Margaret Wristen
Tacoma,CA
Summary
Proactive and goal-oriented professional. Leveraging a strong hospitality and healthcare background. Proven track record of providing compassionate and personalized care.
With my experience working in health care and working in the hospitality industry for over 14 years. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Happy Kids Dentistry
02.2026 - Current
- Helped patients complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
Resident Care Coordinator
Sweet Bye N Bye Memory Care
03.2025 - 11.2025
- Assisting the administrator with oversight of operations of the RCF/memory care living residences.
- Act as a resource and liaison between facility staff and outside agencies
- Primary role in management of new employee orientation and mandatory education (CPR, Food Handlers, First Aid, CEU’s)
- Audit staff performance, skills and evaluate
- Manage labor hours
- Oversee and assist home health, hospice and ancillary care providers
- Perform MAR audits
- Monitor Med room
- Communicate directly with physician offices, pharmacies, home health agencies and hospice agencies as needed to provide for the needs of the residents
- Act as administrator when needed
- Provide input into the performance evaluation of employees to the administrator
- Manage employee schedules and time off requests
- Setting up doctor appointments and transportation for residents
Lead Medication Aide
Sweet Bye N Bye Memory Care
02.2024 - 03.2025
- Counting out narcotics to make sure narcotics count is accurate at the beginning of each shift
- Going into MAR and distributing medication in the correct manner to the residents
- Approve medications in the MAR, put medications in the MAR
- Filling out Incident reports, faxing PCP’S, faxing RX medication orders
- Communicating with families about residents
- Communicating with nurses, RCC, Care givers and administration
- Taking vital signs, taking CBG’S, giving insulin, checking on Foley catheters, dumping Foley catheters
- Treatment and wound care to residents
- Charting faxes that come in, charting on resident's meals, charting on residents ADLS
- Following HIPPA rules and regulations
- Using hoyer lift and gait belt
- CPR certified, food handlers certified
- Continuing education online for medication aide and care giver
- Audit all medications, reorder medications with a follow up call to pharmacy
- Removing any medications that have been discontinued
- Train new oncoming medication aides
- Supervise caregivers when RCC and administration is not there
Restaurant Server
David’s Restaurant
01.2008 - 02.2024
- Responsible for fostering relationships with new and returning customers
- Communicate with the back kitchen to serve customers in the most efficient manor assuring the most revenue possible
- Always chosen to work special events as well as coordinating these high dollar functions
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Cultivated warm relationships with regular and new customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sales Manager/ Purchaser/ Sales Consultant
Understuff Lingerie Boutique
01.1996 - 01.2008
- Responsible acquiring new vendors
- Expert in managing day to day office upkeep and procedures
- Managing all employees and delegating any new and ongoing sales requirements
- Assessing sales reps' performance and teaching the newest sales techniques
- Head purchaser and attend all boutique conventions in the western United States
- Attained all sales metrics required and exceeded sales goals quarter after quarter
Education
Phlebotomy License -
Fort Bragg, CA Adventist Hospital
Fort Bragg, CA01-2008
Nail Technician License - undefined
Ukiah Beauty School
Ukiah, CA01-2000
High school Graduate - undefined
Lassen High school
Susanville, CA01-1994
Skills
- Medication Administration Record
- Problem solving
- Expert in Written and verbal Communication
- Organization
- Time management
- Health record and data management
- Scheduling
- Meeting All Deadlines with Precise Accuracy
- HIPAA compliance
- Office organization
- Patient scheduling
- Payment processing
- Insurance verification
- Friendly and outgoing
- Punctual and reliable
- Team collaboration
- Verbal and written communication
- Service oriented
- Problem-solving aptitude
- Adaptable and flexible
- Cash handling
- Multitasking
- Teamwork and collaboration
- Customer service
- Team player
Certification
CPR Certificate
Food handlers Certificate
Timeline
Dental Front Office Receptionist
Happy Kids Dentistry
02.2026 - Current
Resident Care Coordinator
Sweet Bye N Bye Memory Care
03.2025 - 11.2025
Lead Medication Aide
Sweet Bye N Bye Memory Care
02.2024 - 03.2025
Restaurant Server
David’s Restaurant
01.2008 - 02.2024
Sales Manager/ Purchaser/ Sales Consultant
Understuff Lingerie Boutique
01.1996 - 01.2008
Nail Technician License - undefined
Ukiah Beauty School
High school Graduate - undefined
Lassen High school
Phlebotomy License -
Fort Bragg, CA Adventist Hospital